Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-03-05T04:29:04+00:00

    Thank you, Sumit!!! This worked like a dream for me (I have a Brother MFC-L3710CW Laser Printer/Scanner). Note:I like to have a shortcut to the Scan application on my desktop. Once you have downloaded Scan from the Microsoft store, you can get the icon to sit on your bottom toolbar easily. To get it on the desktop, I had to open the App Store, then create a shortcut. Process: (1) Window Icon-R (opens Run window) (2) Where it asks you to "Open:" type in: shell:AppsFolder (3) Browse to Scan, right-click and select "Create Shortcut". (4) Select "Yes" to have the shortcut placed on the desktop. Hooray!!!

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  4. Anonymous
    2025-03-03T14:51:59+00:00

    Perfect. This solved the issue for me. Thank you so much. I really don't understand how Microsoft is unable to fix this. But never mind - I'm so happy that my scanner can be accessed from Control Center 4 again. :-)

    FIX!! - Resolved for me!
    I also have a Brother MFC9970CDW and the same issue as everybody else when installing Win 11 24H2. Initially (months ago) I rolled it back and the scanner driver recommenced normal operation. Tried the upgrade "again" this week to find the exact same issue still exists. Did further google research (here and elsewhere) found a small snippet that I followed as per below -

    Open Device Manager and go to Imaging Devices open and select your scanner (Brother in my case).

    Right Click and select Disable Device*.* Right Click again and select Update Driver

    Now the important steps.
    Select Browse my Computer for Drivers, Select the folder with your existing brother Drivers. In my case C:\Program Files (x86)\Brother (include subfolders)

    Select Let me pick from a list of available drivers on my Computer

    This should present you with your scanner/printer. Select printer then Next- This should reinstall the drivers - this seems to be the critical step that is NOT achieved when uninstalling/reinstalling using the Brother supplied apps.
    Now renable the device (Right Click and select Enable Device)

    and reboot the machine. The scanner driver is now picked up, and all my brother Apps are working again. This seems to be an "order" of events things, but somehow this does not make sense. Come on Microsoft lift your game.

    Please let others know if this works for you

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  5. Anonymous
    2025-03-02T20:20:18+00:00

    Worked for me - just did the update and didn't have to disable. Nor did I have to reboot.

    I had previously tried everything our goods friends at Brother Corp had posted below (apparently just to waste people's time).

    Below is the Brother URL, but be advised that just updating the driver (which apparently adds TWAIN support back) is all that you will hopefully need.

    ControlCenter4 scanning error: "CC4-202 - XXX-XXXX cannot be found" - Windows

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