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Hi All,
I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.
Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)
Does anyone have a solution to this problem?
Thanks.
Nancy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Following your suggestion I asked Brother to be able to download IprintScan from their support but they tell me my printer version is too old(MFC-L2700DW)...and doesn't support. I did tried anyway but not working. Someone else from the community suggested to download IPrintScan from the Microsoft Store and this app works. Can you imagine Brother after exchanging multiple emails within 1 week they were not be able to help..Wow!!
I think Brother can fix this problem if they wanted to. I mean, so many computers running the latest Windows version have never had any problem with Brother printers (several of mine are in this category), and of those that have had problems, many people have found workarounds (mine was simply switching to Brother iPrintScan instead of Control Center).
You probably wont be surprised to hear that I was in contact with Teck person at Brother as well as Microsoft and guess what there final answers was:
Brother: 'It is Microsoft issue' and Microsoft: 'It is Brother issue'
They dont seem to care and we get stuck with the problem
At this point I doubt Microsoft is doing anything. Why would they expend resources when there is no money in it? The money to be made is forcing all of us to buy new printer/scanners. Microsoft please prove me wrong!
I have a Brother MFC 8810DW and still waiting for solution. I went through all of Brothers trouble shooting. The told me it's a Microsoft issue. I even purchased Fortect software and support because they said they could fix it. After a month of trying different fixes they gave up and told me to contact Microsoft as they were unable to fix.
