Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-03-20T15:25:49+00:00

    I have the same problem with my Brother MFC-J885DW. However my wife's computer works fine on the same shared network printer. Both of our notebooks run Windows 11 Ver 24H2 Build 26100.3476. Why does the Brother Scan Utility work on her Dell computer when it does not work on my LG Gram. Could it be that her computer already had the Brother's driver installed prior to the Windows update to 24H2? My LG Gram is new and I have never gotten the printer to install properly. If this is the case then there is an incomparability between WinVer 24H2 and the Brother driver installation software. The previous install on my wife's computer (pre 24H2 update) worked but the more recent attempts on my computer (post 24H2 update) don't. Can this finding lead to a solution?

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  2. Anonymous
    2025-03-19T21:53:20+00:00

    Would love to look at this. Can you please tell me how to get to it and when the update is from?

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  3. Anonymous
    2025-03-19T17:44:22+00:00

    FYI I went to optional updates in windows update and there was an updated driver for Brother Imaging. I have an MFC-L8905CDW Printer, and this fixed my issue with scanning from the Brother Control center app.

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  4. Anonymous
    2025-03-18T17:03:34+00:00

    Hi everbody,

    I know that the problem is still not resolve but, is there a way to received a notification when it will be resolve and also be sure that Microsoft is working on it ?

    My printer brand said that they are not responsable and said to contact Microsoft. "It's not my problem"

    I was hoping he was doing some minimal monitoring and pressure on Microsoft, but I'm not even sure.

    Regards

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  5. Anonymous
    2025-03-17T03:36:36+00:00

    I have exactly same problem. My printer scanner is Brother 8810DW. Did some research. Found Fortect stated their software could fix this problem. Not true. I have exhausted every fix listed. Even tried to uninstall all Windows updates for the past year. Uninstalled Brother Suite, uninstalled updates. Rebooted and same problem. Brother trouble shooting software says scanner driver not found. Fortect has been making recommendations for me to try and after a full week working on the issue still no fix. I downloaded a simple scanner program from Microsoft and it gives me very limited scanning ability but no fix. I tried all of Brother's suggestions and no fix. Brother finally told me Microsoft issue and Microsoft will have to come up with fix.

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