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Hi All,
I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.
Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)
Does anyone have a solution to this problem?
Thanks.
Nancy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Aplicația Windows Scan funcționează. Mulţumesc.
În speranța că Windows și/sau Brother pot oferi o soluție.
Maybe Doug Houston2 didn't understand what I wrote above. With the Brother utility, I can't scan directly from the scanner to the laptop! I can scan from the laptop, I can print without any problems. Windows Scan doesn't help me solve the problem I've mentioned.
Windows Scan app works. Thanks.
Hoping Windows and/or Brother can provide a fix.
I also have an HP printer, so I downloaded HP Smart on my phone and am using that to scan on my phone now. It actually works very good, but it is ridiculous that Microsoft hasn't fixed this for their customers. I'd like to be able to use my Brother printer's scanner function. They are making enough money for charging annually for 365 - they should be going out of their way to help their customers.
Please know you're not alone. I have spent hours trying every fix under the sun. Only to be met with disappointment. I even went out and purchased a new scanner thinking my scanner was malfunctioning. This Microsoft issue is costing me money. Microsoft owes me hazard pay! Between the new scanner I purchased and the extra time it takes to complete tasks. It is ludacris! Moral of this story...you are not alone!
Scanning from PC via WIFI can work with MS Scan and BrotheriPrint&Scan app only with MS wsd driver (10.0.26100. 6/21/2006) instead of Brother driver under imaging devices. Kofax PaperPort doesn't work with MS wsd driver. Scanning via USB fully works with Brother driver.
