Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-06-11T17:48:31+00:00

    I have a Brother MFC 8810DW and still waiting for solution. I went through all of Brothers trouble shooting. The told me it's a Microsoft issue. I even purchased Fortect software and support because they said they could fix it. After a month of trying different fixes they gave up and told me to contact Microsoft as they were unable to fix.

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  2. Anonymous
    2025-06-11T17:39:17+00:00

    I see that your driver date is June 2024 and mine is September 2016 after installed full package yesterday from Brother. Could that be because of model # I Have Brother MFC-L2700DW

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  3. Anonymous
    2025-06-11T17:21:43+00:00

    Have same problem with my Brother MFC-L2700DW and been in contact with Brother and cannot fix the problem. Wonder if Microsoft working on this issue

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  4. Anonymous
    2025-06-09T06:31:20+00:00

    Sounds like all these options have me installing another program/app or something else that doesn't fix the problem it just works around the problem, sort of. I had downloaded "the fixes" as suggested and it still isn't working. I scan 2 or 3 pages, using the feeder and if all the pages are scanned, it puts each page in a separate file. I need all the pages in the same file, one page after the other. It was working before Microsoft made whatever updates/fixes. Why can't this just be fixed. So ridiculous!

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  5. Anonymous
    2025-06-09T04:39:20+00:00

    thanks, I got already it to work but did not exactly remember how, so I could not post it. I think I did exactly what you posted, so I recommend that. Thanks for the effort. I have a brother MFC-L8690CDW

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