Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-04-10T17:04:15+00:00

    Image

    I use ControlCenter4. I don't agree with Brother iPrint. I have installed all MS updates, uninstalled and installed "Brother Full Driver & Software Package" (https://www.brother.co.uk/support/mfcl8690cdw/downloads), scanned the laptop for corrupt files, everything is fine. I can't scan from the device to the laptop.....

    My scanner doesn't appear in "Printers & Scanners". Only the printer. Is it the same for you?

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  2. Anonymous
    2025-04-10T15:58:58+00:00

    Oliviu,

    Did you define the action under the event in Scanner and Cameras profile?

    Also check installed driver under Device Manager is Brother driver not MS wsd driver.

    Finally, I assume you have installed most latest MS updates. Un-installed and Re-installed your Brother MFC driver and software.

    Good luck

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  3. Anonymous
    2025-04-10T14:07:30+00:00

    ImageImageImage

    Is there something I'm missing and I don't understand? And scanning from device to laptop doesn't work!

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  4. Anonymous
    2025-04-10T12:39:41+00:00

    In order to scan from device to computer, you need to register and define your computer with the "Scan to" function at Properties/Scanners and cameras/Scanner settings under printer settings. When you scan to computer from the device, the computer will launch the scan software to receive the file.

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  5. Anonymous
    2025-04-10T02:30:23+00:00

    Cea mai recentă actualizare Windows 11 (KB5055523) nu a remediat problema scanării de pe dispozitiv pe laptop. Ca și până acum, pot scana și imprima doar dând comanda de pe laptop.

    Ați încercat să dezinstalați și să reinstalați software-ul imprimantei/scanerului?

    Dacă acest lucru nu rezolvă problema, sugerăm să încercați să rulați System File Checker și, eventual, comenzi DISM: CheckHealth”, „ScanHealth” și „RestoreHealth .

    Dacă nu sunteți familiarizat cu aceste comenzi și cum să le rulați, căutarea va găsi multe site-uri cu explicații.

    I ran all the CheckHealth, ScanHealth and RestoreHealth check commands. I also ran System File Checker, uninstalled, checked with cccleaner to make sure nothing remains from the old installation, everything is fine with the operating system. The scanner (MFC-L8690CDW) does not connect to the laptop when I want to scan from the device, to the laptop. From the laptop I can scan and print without problems.

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