Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-01-03T20:53:57+00:00

    Confirming, same issues with a brand new Lenovo Windows 11 24H2 and two Brother units, MFC=8810DW and MFC-2740DW.

    Very annoying, when MS tells us we have to buy new computers due to end of W10 support.

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  2. Anonymous
    2025-04-17T21:18:35+00:00

    Is there a reason why I should only scan from my laptop? The device has this option, to scan directly to my laptop, it worked until a few months ago, now it doesn't work anymore. That's the problem, not because I want this, because it has to.

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  3. Anonymous
    2025-03-03T14:51:59+00:00

    Perfect. This solved the issue for me. Thank you so much. I really don't understand how Microsoft is unable to fix this. But never mind - I'm so happy that my scanner can be accessed from Control Center 4 again. :-)

    FIX!! - Resolved for me!
    I also have a Brother MFC9970CDW and the same issue as everybody else when installing Win 11 24H2. Initially (months ago) I rolled it back and the scanner driver recommenced normal operation. Tried the upgrade "again" this week to find the exact same issue still exists. Did further google research (here and elsewhere) found a small snippet that I followed as per below -

    Open Device Manager and go to Imaging Devices open and select your scanner (Brother in my case).

    Right Click and select Disable Device*.* Right Click again and select Update Driver

    Now the important steps.
    Select Browse my Computer for Drivers, Select the folder with your existing brother Drivers. In my case C:\Program Files (x86)\Brother (include subfolders)

    Select Let me pick from a list of available drivers on my Computer

    This should present you with your scanner/printer. Select printer then Next- This should reinstall the drivers - this seems to be the critical step that is NOT achieved when uninstalling/reinstalling using the Brother supplied apps.
    Now renable the device (Right Click and select Enable Device)

    and reboot the machine. The scanner driver is now picked up, and all my brother Apps are working again. This seems to be an "order" of events things, but somehow this does not make sense. Come on Microsoft lift your game.

    Please let others know if this works for you

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  4. Anonymous
    2025-01-08T20:04:06+00:00

    Update with success this time!

    Following IT Administrators steps, I had to change one step that was stopping me from seeing my Brother MFC device name.

    For myself I had to modify step #3. When I proceeded to the final part of #3 I was only seeing the Generic software device and a WSD Scan Device. My Brother device was not showing. In fact, no other devices were being displayed other than the two I mentioned. The CHECKBOX above the device list window was CHECKED and only showing me the Generic software device and a WSD Scan Device. Unchecking the "Show compatible hardware" checkbox then opened up all of the Manufacturers / Models available. I was then able to locate my Brother Model in the split pane windows and complete the steps with success.

    I do not know WHY this checkbox is defaulted to being checked. And I do not understand WHY none of the manufactures models are considered "NOT compatible hardware".

    Thanks to everyone for their posts.

    It is a sad day when the manufacturers websites are unable to post such a simple solution in detail to assist their customers with this major issue.

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  5. Anonymous
    2025-01-05T10:01:15+00:00

    Tried this fix with a Brother MFC9970CDW and it did not work. I get an error message that says "The MFC9970CDW Lan cannot be found" when I try to initiate a scan from the PC.

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