Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-03-19T21:53:20+00:00

    Would love to look at this. Can you please tell me how to get to it and when the update is from?

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  2. Anonymous
    2025-03-19T17:44:22+00:00

    FYI I went to optional updates in windows update and there was an updated driver for Brother Imaging. I have an MFC-L8905CDW Printer, and this fixed my issue with scanning from the Brother Control center app.

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  3. Anonymous
    2025-03-14T14:44:22+00:00

    HI Billy,

     

    The scanner “works” I am unable to use the scanner screen itself to scan documents.

     

    I must manually login to iprint/scan to do anything. It’s added a ton of time to my workload.

     

    My IT department and I followed your instructions, no change!

     

    ☹

    Hi Sarah, I'm sorry to hear that. Everyone we work with mostly uses Brother's CC4 to scan documents and save them to their computer. My workaround which we have tested extensively apparently seems to be the workaround most other IT technicians are also using. Unfortunately we don't typically use iprint so I cannot comment on that.

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  4. Anonymous
    2025-03-13T15:41:30+00:00

    I saw the updated drivers in Windows 11 additional updates. I downloaded and installed them. I can use the Windows scan app, but still totally unable to install the Brother full installation package. This is nothing more than a workaround.

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  5. Anonymous
    2025-03-13T15:34:58+00:00

    HI Billy,

    The scanner “works” I am unable to use the scanner screen itself to scan documents.

    I must manually login to iprint/scan to do anything. It’s added a ton of time to my workload.

    My IT department and I followed your instructions, no change!

    ☹

    Was this answer helpful?

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