Need fix for lost audio from update to Windows 24H2

I have no audio

You should be able to contact the manufacturer of your computer/laptop if it didn't come with a sound card. Otherwise, if you had sound but lost it when Microsoft did an update, you can contact Microsoft support and they will help you figure out what to do.

HERE YOU GO LET ME KNOW THANKS. THE BASIC SOUNDS THE COMPUTER MAKES COME THROUGH THE SPEAKERS BUT ANYTHING ON THE INTERNET, VIDEOS OR MUSIC IS A NO GO.

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly? Have you made any changes to your computer recently?

Please try the following methods below.

**Run the Troubleshooter
From Sound Icon
Right-click on the Speaker/Headphone icon in the taskbar of your PC.
Select "Troubleshoot sound problems"

**Press Windows key+R to open Run then type: services.msc
Press Enter

Double-click Windows Audio
If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

Right click the volume icon on the taskbar
Select Sounds then click Playback
Double click your Speakers in the list then select Advanced tab
Under Exclusive Mode, uncheck both options
Click Apply then Ok

**Open Device Manager
Click View > Show hidden devices
Expand the Sound, video and game controllers
Find the Realtek Audio driver in the list
Right click it and select Update
Click "Browse my computer for driver software"
Select "Let me pick from a list of available drivers on my computer"
Make sure to put a check mark "Show compatible hardware"
Select an older driver from the list
Click Next then Restart your computer

If the issue persists, What is the exact make and model of your computer?
Press Windows key+R to open Run then type: msinfo32
Press Enter
Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.
https://answers.microsoft.com/en-us/feedback/fo...

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV
Independent Advisor

@Yhunne Abesha

Based on the comments received and my experience with this issue, the problem lies in the drivers for the sound devices listed in Device Manager. If you are comfortable with drivers, then you either need to update to different driver (maybe an older one, maybe a newer one) on your sound devices. If you are not comfortable with drivers, I suggest you speak with Microsoft Support and they can remote access your computer and fix the issue.

I tried MS support and they helped me located the company site in China that made my MiniPC. I contacted them, they sent me a link to their "driver updates", but I decided not to install them (chicken, chicken,....) . In my case, my audio was not lost but had a loud, obnoxious, scratching sound about every 5 seconds. I reinstalled 24H2 (on a clean Win 11 copy without that patch; from a drive C image), but the sound remained. A few days later the scratching sound totally disappeared and everything is fine now. I have no idea what caused it or what fixed it. I hope you have similar good luck. To summarize: the experience was a real waste of my time