Bluetooth not working properly on Windows 11 24H2

Anonymous
2024-12-04T00:07:58+00:00

So i have been having this issue for a while on my PC desktop currently running the latest release of W11, 24H2.

Basically whenever i try to connect any device to my bluetooth, the device gets connected, but when i try to actually use it, i get no audio coming from it, at all, or if there is, it's just really occasional and it only lasts a fraction of a second, and it's low, jittery and stuttery, like it was struggling with signal being low, and it's indeed what's actually happening i think, as whenever i go closer with my head to where the bluetooth drivers should actually be located and the signal coming from, that is, back of the pc, or motherboard, the signal is way stronger, but even so, sometimes even so close it gets really sputtering and laggy, like a low signal.

It's definitely not normal behaviour, i have three different devices that can work through bluetooth, and all of them have issues on my pc when trying to use bluetooth.

To test this out, i tried connecting them to a laptop that still has W11 23H2, and they all work without an issue.

By process of elimination i think it's clear that the problem is either my current release of Windows, or my motherboard, which is the device producing the bluetooth signal.

I tried many different things, like installing bluetooth drivers provided by Intel, or drivers directly taken from my motherboard website, which are dated July this year, but all the devices i own are older than that. i tried editing bluetooth keys in the file register to allow Windows to use other bluetooth codecs, reinstalling the devices from device management, i used third party softwares to allow different codecs, and eventually, even doing a clean Windows 11 reinstall, nothing works.

I've had other issues with 24h2 before, not bluetooth related, but other issues so i assume that for some aspects, the release still has to be tweaked accordingly to some things and drivers, and especially considering that i have no issues on my laptop running 23h2

Or...my motherboard is the problem, but it's quite a new one, designed to run AM5 chipset CPUs by AMD which is the newest generation there is, i checked compatibility and the version of bluetooth shouldn't be an issue. My motherboad's bluetooth gen is 5.2, and the device i'm interested to connect is 5.1, i'm not an expert but i don't think there should be any issue

Even more specifically, my motherboard is an Asus x670e Tuf Gaming Plus Wifi

The device not working properly is a pair of earbuds, JBL Wave Flex

I managed to find online some issues of compatibility between these earbuds and windows 11, but they were all old discussions prior to 24h2, and most importantly, the device works on my laptop, as well as on my phone, so they are definitely not the problem.

really don't know what to do at this point haha. Can you guys help me?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-01-20T21:51:09+00:00

    THANK YOU!!! Finally after 4 hours of dealing with this!!

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  2. Anonymous
    2025-01-29T19:04:33+00:00

    Hi Nicolo,

    I see that you indicated using a new motherboard with a builtin Bluetooth module. Such a HW setup needs an external antenna (which should be included with the motherboard packaging but maybe labelled as WiFi antenna). That antenna needs to be attached to your system and it's actually needed for both Bluetooth and WiFi to function reliably and within expected range. Without the external antenna on such a setup, user will experience unreliable connectivity. Can you please confirm if the external antenna is properly attached and the antenna connectors to the module are well seated?

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  3. Anonymous
    2025-01-03T03:31:52+00:00

    THIS IS THE FIX!!! Thank you

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  4. Anonymous
    2025-04-15T11:22:29+00:00

    I have this problem after upgrading to Windows 11 with 24H2 patch

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  5. Anonymous
    2025-01-24T16:14:56+00:00

    My issue is a little different.

    I can get it to connect to my laptop and utilize my headset SHOKZ. my issue is that it will not automatically reconnect. I have to open the bluetooth icon and then find my headset and force it to connect to the device again.

    Now if i utilize the suppled dongle, I do not have the issue.

    But under 23h2 - there were not issues with this setup, always would reconnect as soon as i got back in range.

    Now the other thing i have noticed is that the volume control works better in 24h2.

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