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Hello,
I had a recent windows update on 15th January 2025. I have an update failure showing for - Dolby - SoftwareComponent - 3.30702.720.0 - Install Error - 0x8007013
Anyone else experienced this or any advise as to how to resolve?
I have tried running the updates again but get the same result.
Thanks in advance.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, I am Dave, I will help you with this.
That is a problem many people report with the drivers that Windows Updates tries to install, if that update is continually failing, then the best option is to use to official Microsoft Show/Hide Tool to hide that driver update to stop Windows continually trying to install that driver.
Hi, I selected the download file but it will not download completely (Unconfirmed 64480.crdownload). I have a Lenovo laptop running on windows11. I went to the Lenovo site as well and could not locate the manual file to download for the device.
Please help.
Kim
I contacted Microsoft, they tried everything. In short, the update was already installed before (several months ago) by Lenovo Vantage. Since the update is already installed, it cannot update to it. You can just hide it.
Solution that worked for me: Open Microsoft Store, click on Downloads in the left vertical bar; then “Updates and Downloads” is displayed; retrieve all updates; when these are installed, retrieve Windows Update again and let it run through; then the error message is gone. Good luck
Did you update your computer from Windows 10 to Windows 11?
Because I have the same error and I noticed that this is a Windows 10 driver. Most apps have their Windows 10 version running on Windows 11, but this one might have problems.
Edit: Furthermore, you should get your driver from your hardware manufacturer, not Windows update.
