[Solved]Unable to update or reinstall Windows... again

Anonymous
2025-01-14T02:57:56+00:00

I had a very similar problem about 8 months ago ([Solved]Unable to update or reinstall Windows - Microsoft Community) and I'm having essentially the same problem right now after a reboot.

I know I'm using a different Microsoft account now, but this is actually the same computer as in the above post.

I receive the following error code when trying to update Windows:

0x800070002 (Win11 23H2 Update12, KB5048685)

Same as last time, I tried:

DISM - says it can't find the source, 0x800f081f

SFC - says windows can't launch the repairing service

Reinstall win11 using iso - If I use the latest iso from the Microsoft website it says "A driver or service on your computer isn't ready for this version of Windows" and won't let me reinstall. If I use an older iso I already have, it will just tell me "install failed" at around ~60-70%.

Because this is very similar to last time's issue (or at least I think so...), I will upload the same log file that I was asked to upload last time.

Logs

Windows for home | Windows 11 | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Ramesh 181.4K Reputation points Volunteer Moderator
2025-01-17T03:37:33+00:00

If you don't delete the partitions, the old data will be stored in Windows.old.

How to: Perform a Custom Installation of Windows 11 and Windows 10 or - Microsoft Community: https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-a-custom-installation-of-windows-11/38adfa8c-32f8-4354-8c53-13b5f2cf7e44

// If I reinstall the system, what data will I lose and what can I recover? For example settings? Installed apps? History in Edge browser? Personal files? Etc.//

You may be able to recover Appdata folders for individual apps. Store apps will be gone. Though you can recover personal files from Windows.old, it's advisable to backup those folders to external drive before doing the clean install.

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  1. Anonymous
    2025-01-15T01:06:40+00:00

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  2. Ramesh Srinivasan 87,615 Reputation points Independent Advisor
    2025-01-15T03:04:46+00:00

    What happens when you install the LAN and WiFI drivers? Any errors?

    //Should I revert the changes? If so, how can I do that?//

    You can restore the last backup in RegBak tool.

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  3. Ramesh Srinivasan 87,615 Reputation points Independent Advisor
    2025-01-15T03:08:33+00:00

    Run "optionalfeatures.exe" and let me know if the dialog populates correctly.

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  4. Anonymous
    2025-01-15T03:16:49+00:00

    Asus's driver includes a 'AsusSetup.exe' and a 'Install.bat'.

    If I use the exe, a cmd window will pop up, but I can't read anything because it'll despair in less than a second.

    If I use the bat, it'll say something like 'access denied'.

    Just to let you know, I already reverted the changes, the mouse is working now, and I can install the WiFi driver with no issue.

    I still can't install the LAN driver, but the 2nd RJ45 port on my motherboard works just fine. (It wasn't working before the revert)

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