[Solved]Unable to update or reinstall Windows... again

Anonymous

I had a very similar problem about 8 months ago ([Solved]Unable to update or reinstall Windows - Microsoft Community) and I'm having essentially the same problem right now after a reboot.

I know I'm using a different Microsoft account now, but this is actually the same computer as in the above post.

I receive the following error code when trying to update Windows:

0x800070002 (Win11 23H2 Update12, KB5048685)

Same as last time, I tried:

DISM - says it can't find the source, 0x800f081f

SFC - says windows can't launch the repairing service

Reinstall win11 using iso - If I use the latest iso from the Microsoft website it says "A driver or service on your computer isn't ready for this version of Windows" and won't let me reinstall. If I use an older iso I already have, it will just tell me "install failed" at around ~60-70%.

Because this is very similar to last time's issue (or at least I think so...), I will upload the same log file that I was asked to upload last time.

Logs

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Answer accepted by question author

Ramesh 181.4K Volunteer Moderator

If you don't delete the partitions, the old data will be stored in Windows.old.

How to: Perform a Custom Installation of Windows 11 and Windows 10 or - Microsoft Community: https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-a-custom-installation-of-windows-11/38adfa8c-32f8-4354-8c53-13b5f2cf7e44

// If I reinstall the system, what data will I lose and what can I recover? For example settings? Installed apps? History in Edge browser? Personal files? Etc.//

You may be able to recover Appdata folders for individual apps. Store apps will be gone. Though you can recover personal files from Windows.old, it's advisable to backup those folders to external drive before doing the clean install.

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80 additional answers

Ramesh Srinivasan 87,615 Reputation points Independent Advisor

2025-01-15T09:36:48+00:00

The setup encountered a crash.

Bug Check 0x3B SYSTEM_SERVICE_EXCEPTION - Windows drivers | Microsoft Learn:

https://learn.microsoft.com/en-us/windows-hardw...

We have two options.

Backup the registry using RegBak. Run another fixlist to remove remaining drivers (except the WiFi and chipset drivers) and try setup again.

Fixlist.txt: https://1drv.ms/t/s!AjVYLGw0OBWU5Ci5WmTrHVhtKVb...

(or)

Run Driver Verifier to stress test the drivers to determine which one is causing the crash.

Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community:

https://answers.microsoft.com/en-us/windows/for...

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to provide accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
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Anonymous

2025-01-15T09:18:53+00:00

Logs2.zip

Sorry this is taking way too long to troubleshoot.
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Ramesh Srinivasan 87,615 Reputation points Independent Advisor

2025-01-15T09:13:01+00:00

Please share the latest Panther and Rollback logs.

Note:

If you don't want to troubleshoot this further, you can do a reset with the Keep my Files and Cloud download options.

To reset Windows 11 keeping files, open Settings > Recovery, click “Reset PC,” select “Keep my files,” and “Cloud Download.”
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Anonymous

2025-01-15T09:06:11+00:00

Again, was able to make it into the rebooting phase. And again, got multiple bluescreens and I guess the changes has been reverted. (I didn't get the Windows installer window after rebooting)
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