[Solved]Unable to update or reinstall Windows... again

Anonymous
2025-01-14T02:57:56+00:00

I had a very similar problem about 8 months ago ([Solved]Unable to update or reinstall Windows - Microsoft Community) and I'm having essentially the same problem right now after a reboot.

I know I'm using a different Microsoft account now, but this is actually the same computer as in the above post.

I receive the following error code when trying to update Windows:

0x800070002 (Win11 23H2 Update12, KB5048685)

Same as last time, I tried:

DISM - says it can't find the source, 0x800f081f

SFC - says windows can't launch the repairing service

Reinstall win11 using iso - If I use the latest iso from the Microsoft website it says "A driver or service on your computer isn't ready for this version of Windows" and won't let me reinstall. If I use an older iso I already have, it will just tell me "install failed" at around ~60-70%.

Because this is very similar to last time's issue (or at least I think so...), I will upload the same log file that I was asked to upload last time.

Logs

Windows for home | Windows 11 | Install and upgrade

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Ramesh 181.4K Reputation points Volunteer Moderator
2025-01-17T03:37:33+00:00

If you don't delete the partitions, the old data will be stored in Windows.old.

How to: Perform a Custom Installation of Windows 11 and Windows 10 or - Microsoft Community: https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-a-custom-installation-of-windows-11/38adfa8c-32f8-4354-8c53-13b5f2cf7e44

// If I reinstall the system, what data will I lose and what can I recover? For example settings? Installed apps? History in Edge browser? Personal files? Etc.//

You may be able to recover Appdata folders for individual apps. Store apps will be gone. Though you can recover personal files from Windows.old, it's advisable to backup those folders to external drive before doing the clean install.

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  1. Anonymous
    2025-01-14T07:55:09+00:00

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  2. Ramesh Srinivasan 87,615 Reputation points Independent Advisor
    2025-01-14T07:32:44+00:00

    In that case, please use the 23H2 ISO and run the repair installation.

    if the setup doesn't succeed, share your setup logs.

    • Open the "C:\$WINDOWS.~BT\Sources\" folder.

• Select the two folders, "Panther" and "Rollback" (if present).

• Copy the two folders to the desktop.

• Delete the GenuineTicket.xml file in the Panther folder.

• Zip the two folders and upload the zip file to OneDrive and share the link here.

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  3. Anonymous
    2025-01-14T07:31:15+00:00

    The first two steps are completed, but in the third step, the "Reinstall now" button turns gray and says "This option is currently unavailable"

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  4. Ramesh Srinivasan 87,615 Reputation points Independent Advisor
    2025-01-14T07:21:49+00:00
    1. Open Windows Security and enable Memory Integrity.
    2. Rename the three EAC folders mentioned in the output.
    3. Re-run the Windows 11 23H2 setup. You can do so via Settings > System > Recovery > Under Fix problems using Windows Update > select "Reinstall now".

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