Issue with Microphone Volume with Intel SST on Windows 11 24H2

Anonymous
2025-01-22T12:38:06+00:00

Hello everyone,

I’m using a ThinkPad X1 Extreme Gen 5 and recently ran into an issue after upgrading to Windows 11 version 24H2. The microphone volume is incredibly low, making voice communication nearly impossible on apps like Discord or during calls.

After thorough troubleshooting, including reinstalling Windows, I identified the problem: a compatibility issue between Windows 11 24H2 and Intel Smart Sound Technology (SST) audio drivers. The "Audio Enhancements" option, typically found under System > Sound > Microphone Properties, is also missing in this version.

When I revert to Windows 11 version 23H2, the microphone works perfectly, and the "Audio Enhancements" option reappears. However, updating to 24H2 causes the issue to resurface, which aligns with previous reports of Intel SST causing compatibility problems on Windows 11.

I submitted feedback through the Feedback Hub app, but I haven’t received any updates or acknowledgment yet. For now, I’ve reverted to version 23H2, but I hope Microsoft and Intel can address this with a driver update or patch soon.

If anyone has found a workaround or has more information, please share it here.

Thank you!

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-02-25T17:24:30+00:00

    ...and this is the screen shot of the mic properties.

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  2. Anonymous
    2025-02-26T04:27:43+00:00

    Today Lenovo e14 and x13 updated 3 items and then microphone comeback to working.
    Solved

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  3. Anonymous
    2025-02-26T13:03:07+00:00

    Thanks for this news! I'll check this weekend.

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  4. Anonymous
    2025-02-26T22:55:58+00:00

    Looks like it might be the Intel(R) Corporation - System - 1.0.3676.0 update.

    Looking it up on the Windows update catalog gives the results below.

    The other updates don’t seem to be closely related to the audio chipset.

    https://www.catalog.update.microsoft.com/Search.aspx?q=Windows%2011%20Detection%20Verification

    Company: Lenovo Driver Manufacturer: Intel(R) CorporationDriver Class: OtherHardwareDriver Model: Intel® Smart Sound Technology Detection VerificationDriver Provider: Intel(R) CorporationVersion: 1.0.3733.0Version Date: 11/21/2024 More information: https://learn.microsoft.com/en-us/windows-hardware/drivers/dashboard/hardware-submission-support

    Support Url: https://support.microsoft.com/select/?target=hub

    There seem to be lots of entries that look similar with only the company name changing.

    I’ll have to see if there is one for DELL.

    THANKS

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  5. Anonymous
    2025-02-26T23:04:36+00:00

    For completeness here is the other Intel update info.

    Company: CLEVO CO. Driver Manufacturer: Intel(R) CorporationDriver Class: OtherHardwareDriver Model: HDMI Capture/I2S Audio Bridge (LT6911UXC)Driver Provider: Intel(R) CorporationVersion: 10.29.0.11633Version Date: 11/20/2024 More information: https://learn.microsoft.com/en-us/windows-hardware/drivers/dashboard/hardware-submission-support

    Support Url: https://support.microsoft.com/select/?target=hub

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