Issue with Microphone Volume with Intel SST on Windows 11 24H2

Anonymous
2025-01-22T12:38:06+00:00

Hello everyone,

I’m using a ThinkPad X1 Extreme Gen 5 and recently ran into an issue after upgrading to Windows 11 version 24H2. The microphone volume is incredibly low, making voice communication nearly impossible on apps like Discord or during calls.

After thorough troubleshooting, including reinstalling Windows, I identified the problem: a compatibility issue between Windows 11 24H2 and Intel Smart Sound Technology (SST) audio drivers. The "Audio Enhancements" option, typically found under System > Sound > Microphone Properties, is also missing in this version.

When I revert to Windows 11 version 23H2, the microphone works perfectly, and the "Audio Enhancements" option reappears. However, updating to 24H2 causes the issue to resurface, which aligns with previous reports of Intel SST causing compatibility problems on Windows 11.

I submitted feedback through the Feedback Hub app, but I haven’t received any updates or acknowledgment yet. For now, I’ve reverted to version 23H2, but I hope Microsoft and Intel can address this with a driver update or patch soon.

If anyone has found a workaround or has more information, please share it here.

Thank you!

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-02-03T14:23:12+00:00

    Hi,

    Sorry for answering late. Here's the link to the problem report : https://aka.ms/AAu7skr

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  2. Anonymous
    2025-02-04T22:22:52+00:00

    Same issue with the ThinkPad X1 Extreme Gen 5 - started at the end of 2024. MS Teams via APP microphone is soft but via Browser has no issue.

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  3. Anonymous
    2025-02-05T20:54:12+00:00

    I have been on a support call (via chat) for over 8 hours on Monday Tuesday and Wednesday - so over 20 hours

    I've had to totally rebuild my machine losing all installs and data and guess what-

    They can't resolve it.

    Taking it back to Windows 11 clean install got everything working fine by the time we get to Windows 11 2024H2 microphone has zero volume when audio enhancments switched off.

    Surely between Microsoft and Intel they can fix this....

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  4. Anonymous
    2025-02-07T07:16:14+00:00

    Lenovo X13 Gen 3 has this issue too
    Testing internal mic and external mic founds issue both

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  5. Anonymous
    2025-02-08T11:16:32+00:00

    Hi Jack,

    Do you have any news regarding this problem?

    Thanks in advance for your answer.

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