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Hello everyone,
I’m using a ThinkPad X1 Extreme Gen 5 and recently ran into an issue after upgrading to Windows 11 version 24H2. The microphone volume is incredibly low, making voice communication nearly impossible on apps like Discord or during calls.
After thorough troubleshooting, including reinstalling Windows, I identified the problem: a compatibility issue between Windows 11 24H2 and Intel Smart Sound Technology (SST) audio drivers. The "Audio Enhancements" option, typically found under System > Sound > Microphone Properties, is also missing in this version.
When I revert to Windows 11 version 23H2, the microphone works perfectly, and the "Audio Enhancements" option reappears. However, updating to 24H2 causes the issue to resurface, which aligns with previous reports of Intel SST causing compatibility problems on Windows 11.
I submitted feedback through the Feedback Hub app, but I haven’t received any updates or acknowledgment yet. For now, I’ve reverted to version 23H2, but I hope Microsoft and Intel can address this with a driver update or patch soon.
If anyone has found a workaround or has more information, please share it here.
Thank you!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Today Lenovo e14 and x13 updated 3 items and then microphone comeback to working.
Solved
Guys, could please someone confirm that I can apply the last updates for "ThinkPad X1 Extreme Gen 5" and all will work automatically from Windows Update? I don't want to make rollback again :-( Thanks.
It might be a good idea to put in a support call to your laptop manufacturer and ask them if they are rolling out this upgrade.
It might be that it needs a certain level of Windows as prerequisite like Windows 11 24H2
Hi
It looks like this update is be rolled out , possibly laptop manufacturer by manufacturer. So you might get it soon via normal Windows updates.
Otherwise I found some instructions on CAB files here:
Hi, I just downloaded it, but it's a cab file, how would I install it? Thanks
Thank you for information
I likely sure "Intel® Smart Sound Technology" is microphone controller
