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Hello everyone,
I’m using a ThinkPad X1 Extreme Gen 5 and recently ran into an issue after upgrading to Windows 11 version 24H2. The microphone volume is incredibly low, making voice communication nearly impossible on apps like Discord or during calls.
After thorough troubleshooting, including reinstalling Windows, I identified the problem: a compatibility issue between Windows 11 24H2 and Intel Smart Sound Technology (SST) audio drivers. The "Audio Enhancements" option, typically found under System > Sound > Microphone Properties, is also missing in this version.
When I revert to Windows 11 version 23H2, the microphone works perfectly, and the "Audio Enhancements" option reappears. However, updating to 24H2 causes the issue to resurface, which aligns with previous reports of Intel SST causing compatibility problems on Windows 11.
I submitted feedback through the Feedback Hub app, but I haven’t received any updates or acknowledgment yet. For now, I’ve reverted to version 23H2, but I hope Microsoft and Intel can address this with a driver update or patch soon.
If anyone has found a workaround or has more information, please share it here.
Thank you!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
For completeness here is the other Intel update info.
Company: CLEVO CO. Driver Manufacturer: Intel(R) CorporationDriver Class: OtherHardwareDriver Model: HDMI Capture/I2S Audio Bridge (LT6911UXC)Driver Provider: Intel(R) CorporationVersion: 10.29.0.11633Version Date: 11/20/2024 More information: https://learn.microsoft.com/en-us/windows-hardware/drivers/dashboard/hardware-submission-support
Support Url: https://support.microsoft.com/select/?target=hub
Looks like it might be the Intel(R) Corporation - System - 1.0.3676.0 update.
Looking it up on the Windows update catalog gives the results below.
The other updates don’t seem to be closely related to the audio chipset.
https://www.catalog.update.microsoft.com/Search.aspx?q=Windows%2011%20Detection%20Verification
Company: Lenovo Driver Manufacturer: Intel(R) CorporationDriver Class: OtherHardwareDriver Model: Intel® Smart Sound Technology Detection VerificationDriver Provider: Intel(R) CorporationVersion: 1.0.3733.0Version Date: 11/21/2024 More information: https://learn.microsoft.com/en-us/windows-hardware/drivers/dashboard/hardware-submission-support
Support Url: https://support.microsoft.com/select/?target=hub
There seem to be lots of entries that look similar with only the company name changing.
I’ll have to see if there is one for DELL.
THANKS
Hi Welcome to Microsoft community.Thank you for taking the time to share your experience and feedback regarding the microphone volume issue with Intel SST on Windows 11 version 24H2. We truly appreciate your diligence in troubleshooting and providing such detailed information, which is invaluable for us to understand and address these types of compatibility issues.We're glad you utilized the Feedback Hub to report this problem, as this is the most effective way for us to gather insights directly from users like you. We appreciate your patience and understanding while we work on these matters.While we don't have specifics to share at this time, we encourage you to keep an eye out for future updates that might address this issue. Your support and understanding are greatly valued, and we look forward to improving the user experience in upcoming releases. Thank you once again for your contribution to the Windows community.Best regardsDerrick Qian | Microsoft Community Support Specialist
Do you mean to say that the only support Microsoft will provide is the suggestion of a probability that this may be fixed in a future update over an indeterminate amount of time? Will this at least be made visible on the issue tracker for 24H2?
I very much have to agree—and it's creating some real headaches with everything from telehealth to gaming not to be able to use wired connections for audio and microphone input anymore. Relying on Bluetooth alone for both results in heavily compressed audio.
To anyone at Microsoft: If there's any way to help diagnose or escalate this, please let us know!
This issue has suddenly manifested for me as well. I've uninstalled every audio driver, did a repair install of 24H2, and everything in between, but no mics are working on my Lenovo Legion 7i Gen 9 as of 2/16/2024, whether an external 3.5mm mic or the built-in microphone array. I also have Intel SST drivers in my device manager, but an Audio Controller is not one of them. Discord, audio recorder, and even Windows own audio troubleshooter recognize that there's no input from any microphones.
It sounds like this is a known issue, but it is causing some significant headaches, and I'm hoping as well that, between Intel and Microsoft, a hotfix can arrive ASAP. Thank you in advance and please let me know of any additional information I can provide here to help this fix along.
