After the 4 Feb 2025 update, Outlook New can't connect to my email provider

Anonymous
2025-02-05T12:45:09+00:00

Everything was working fine until I saw the update finish.

There have been no other changes.

IMAP, SMTP and password info are correct.

charter.net doesn't recognize the Outlook (New) login attempt.

NOTE: This is a Windows 11 PC (4 months old). I can't, nor do I want to, go back to Outlook "Classic".

I can login to my charter account and see my email (only). I have additional family accounts in Outlook (New).

I am afraid of losing data (For a third time) because of this updated ***** program.

Any suggestions?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2025-02-10T19:47:00+00:00

    Same issue here. Everything worked fine until yesterday 2/9/25. Today when I opened New Outlook there were no new emails. Tried sending myself an email twice to see if that would work and got nothing. Meanwhile I've gotten at least 25 new emails on my phone's app (not a Microsoft account), but the two I sent myself haven't arrived so it's definitely an Outlook issue. Seems to be completely dead. What a mess.

    PS- I'm also on Spectrum but since I'm getting the emails on my phone it doesn't appear to be a Spectrum (or any provider) issue.

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  2. Anonymous
    2025-02-07T12:16:42+00:00

    Same!

    Still no email.

    Where is the fix????

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  3. Anonymous
    2025-02-06T23:49:41+00:00

    I too am having issues with one email out of four on two separate laptops. These are all gmail accounts. I checked the email settings in chrome and made certain every single setting was the same. I deleted the account that was not syncing in outlook and reinstalled it. No change. Manually syncing brings up the 'syncing' box but it does not sync. Everything was flawless up to a few days ago.

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  4. Anonymous
    2025-02-08T20:55:07+00:00

    I have the same version and am having the exact same issue! Microsoft needs to fix their mistakes immediately!

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  5. Anonymous
    2025-02-06T14:59:58+00:00

    Jade, I have the same version of Outlook: 1.2025.129.300 (Production). Email (for Gmail) stopped working, but my Calendar still updates. I have tried resettting, restarting, and reinstalling, but nothing helped.

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