Verifying sending to wrong email

Anonymous
2025-02-23T00:17:20+00:00

I cannot verify my account at all. I changed my password and when I tried to sync my one drive it sends the code to my old email and will not allow me to change out into a new method. It only allows me to send it to my old email that the site was shut down years ago. I have a new email set up so when I change the password I can. I have no idea why to verify wants to go to a different email. I also have my phone number in it, but it will not send a code to my phone. It will only send the code to my outdated phone.

So, now I can't link everything together and technically I do not have my laptop synced either (even though it is the same laptop I have had for years).

There is no way for me to switch out to another method to verify.

I tried calling the number and the machine told me it won't do anything and I had to go online and now online I have to post this question. This is why I hate changing my password.

Windows for home | Windows 11 | Recovery and backup

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EmilyS726 269.8K Reputation points Independent Advisor
2025-02-25T01:42:48+00:00

Ok good, when you go to Windows settings > accounts > Your info, does it still ask that you need to update your info?

Can you now log into OneDrive?

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EmilyS726 269.8K Reputation points Independent Advisor
2025-02-25T00:44:03+00:00

No, changing alias will not help in this case.

Back to your computer on Windows, try these steps:

Go to Settings > Accounts > Your info

Click on Sign in with local user instead. follow the steps and finish the rest.

(If you don't see the "sign in with a local account instead option, click on "Stop signing into Microsoft apps automatically" first, then relaunch this page. )

Restart the computer (Do Not skip)

Go to Settings > Accounts > Your info

Click on Sign in with Microsoft account instead. follow the steps and finish the rest

Restart the computer (Do Not skip)

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  1. EmilyS726 269.8K Reputation points Independent Advisor
    2025-02-23T02:54:24+00:00

    No worries, whenever you are available again, we can troubleshoot further.

    I don't see any issue with the account's security info.

    Back to the OneDrive thing - can you describe the details, where/how you try to set up sync, including screenshot would be even mroe helpful.

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  3. Anonymous
    2025-02-24T19:45:46+00:00

    This is what happens and it runs around in circles. Keeps switching between these two screens and nothing else.

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