Ok good, when you go to Windows settings > accounts > Your info, does it still ask that you need to update your info?
Can you now log into OneDrive?
Verifying sending to wrong email
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Anonymous
I cannot verify my account at all. I changed my password and when I tried to sync my one drive it sends the code to my old email and will not allow me to change out into a new method. It only allows me to send it to my old email that the site was shut down years ago. I have a new email set up so when I change the password I can. I have no idea why to verify wants to go to a different email. I also have my phone number in it, but it will not send a code to my phone. It will only send the code to my outdated phone.
So, now I can't link everything together and technically I do not have my laptop synced either (even though it is the same laptop I have had for years).
There is no way for me to switch out to another method to verify.
I tried calling the number and the machine told me it won't do anything and I had to go online and now online I have to post this question. This is why I hate changing my password.
Windows for home | Windows 11 | Recovery and backup
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EmilyS726
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Independent Advisor
No, changing alias will not help in this case.
Back to your computer on Windows, try these steps:
Go to Settings > Accounts > Your info
Click on Sign in with local user instead. follow the steps and finish the rest.
(If you don't see the "sign in with a local account instead option, click on "Stop signing into Microsoft apps automatically" first, then relaunch this page. )
Restart the computer (Do Not skip)
Go to Settings > Accounts > Your info
Click on Sign in with Microsoft account instead. follow the steps and finish the rest
Restart the computer (Do Not skip)
42 additional answers
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Anonymous
2025-02-25T00:20:57+00:00 My phone was only just added so I would have to wait...
Should I change out my email?
My alias is still named after my old email, even though I have the account set up to send everything to my working email.
Do this where I add a new one and remove the old outdated one permanently so my Microsoft account name is no longer my old email? Is that why I am having issues? Because even though I have it so I get my stuff through my email I have now, but Microsoft account name is still my old email? Is it just set up to send verification through the email the Microsoft account is named after?
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EmilyS726 269.8K Reputation points Independent Advisor
2025-02-25T00:05:09+00:00 What if you turn on two-step, try that. See if it would then forces it to use the current contact info.
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Anonymous
2025-02-24T23:58:40+00:00 yes it is. I can also sign into things normally but when it comes to verifying it says the whole 'sensitive information' part and wants to send a new code to the wrong email address. I am not having issues logging into anything else. The sensitive information part popped up and wants to send a code to the wrong email.
I think it is because it is saying it is sensitive information is why it is doing this. I highlighted it in yellow where it says that. Only when I am verifying does it pop up but basic log ins like into my online account is not asking for it.
Again I am not having issues logging into anything else like my online Microsoft account it is the verifying part right after when it comes to the onedrive and now the computer itself.