antivirus
malwarebytes
antispyware
hitmanpro
- Please uninstall all of the above non-Microsoft software.
- After uninstalling > repeat using an applicable uninstall tool whenever available
[KB146] Uninstallers (removal tools) for common Windows antivirus software
Some of the log findings:
a) BSODs
b) Drive problems
For all steps / tests > make sure that images or share links are posted into this thread
Make sure that disk cleanup and third party cleaning software are not used during the troubleshooting.
- Create a new restore point:
[URL="https://www.tenforums.com/tutorials/4571-create-system-restore-point-windows-10-a.html"]
- Make sure that Microsoft defender is on > perform Windows and defender updates
- Create another new restore point:
[URL="https://www.tenforums.com/tutorials/4571-create-system-restore-point-windows-10-a.html"]
- Run Sea Tools Long generic test (all drives) > post images or share links
[url]https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/100869623_B.pdf[/url]
[url]https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe[/url]
- Run HD Tune (all drives) (run an old version so that it produces results for the whole drive)
HD Tune website
a) Health
b) Full error scan
- Open administrative command prompt and copy and paste: chkdsk /b /v
Run these chkdsk switches on all drives using the syntax:
chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.
Make sure that the windows drive runs overnight while sleeping.
C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: y
Reboot as needed.
- After completing all chkdsk /b /v run:
[url]https://www.tenforums.com/attachments/bsod-crashes-debugging/317041d1612147952-batch-files-use-bsod-debugging-chkdskfromevent.bat[/url]
[url]https://www.tenforums.com/bsod-crashes-debugging/162488-batch-files-use-bsod-debugging.html#post2014048[/url]
[url]https://www.tenforums.com/bsod-crashes-debugging/162488-batch-files-use-bsod-debugging.html#Part3[/url]
Make sure that this runs only after the prior three steps for each drive.
- Run HD Sentinel (all drives) > post images or share links (do not run until posting results for each steps 6, 7, 8 and 9)
[url]https://www.hdsentinel.com[/url]
a) Overview
b) Temperature
c) SMART
- Please make sure that all of the above steps are performed in sequence
- These steps / tests can be performed overnight while sleeping:
a) Sea Tools Long generic test
b) HD Tune Full error scan
c) Chkdsk /b /v
- Read this link on Windows Driver Verifier (WDV): (do not use this tool until it is communicated in this thread)
Enable and Disable Driver Verifier in Windows 10
https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html