Windows 11 Upgrade - Error 0xC1900101 - 0x20017

Anonymous

Hi, I can't upgrade my win 11 from 23H2 to 24H2

Here is panther and rollback logs.

I've tried setupdiag, cleanboot, driver update, unplugging all external hardware, sfc, chkdsk, dism. Nothing helped.

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Anonymous

Hello,

I'll try to describe everything from scratch:

Note: I have a system drive running on an NVMe disk and a data drive configured as RAID 1. Additionally, BitLocker is enabled on my system disk.

First Issue:

During an in-place upgrade, the installation proceeds through the initial checks and starts the upgrade process. At this point, I see the following screen:

Once the process reaches 95%, the PC reboots but fails to start. After several failed attempts, the system rolls back the upgrade, and upon reboot, Windows displays an error message:

Solution:

As suggested by Ramesh, I completely disabled the SATA controller (or you can switch it to AHCI mode) since it wasn’t required for my Windows installation. This allowed the upgrade process to proceed further.

Second Issue:

After completing the first phase, the PC reboots at 95% (as mentioned earlier) and continues installing the update up to 30%.

After the second reboot, the installation reaches 100%.
However, on the final reboot, a BSOD with the error "INACCESSIBLE_BOOT_DEVICE" appears.
After several failed attempts, Windows rolls back the installation and upon reboot, Windows displays an error message:

Solution:

Deleted RAID drivers (though I don’t believe this was the cause of the issue, just noting it for reference):
- rccfg.inf
- rcraid.inf
- rcbottom.inf
Completely disabled BitLocker, as suspending it didn’t resolve the issue.

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63 additional answers

Anonymous

2025-03-12T11:38:48+00:00

Unfortunately, it didn't help.
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Anonymous

2025-03-12T11:55:48+00:00
1. When available please update the progress with the steps in the prior post: V2 log collector
BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)
1. Open administrative command prompt and copy and paste:
wmic useraccount get name, sid

whoami /user

reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"

Post a share link.

0xC1900101, 0x20017

LookupAccountSidW failed. Error: 0x00000534[gle=0x00000534]

Found valid profile but can't get user credentials. User SID: S-1-5-21-3964459754-973955284-352024611-1023. Error: 0x00000534[gle=0x000000cb]
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Ramesh 181.6K Reputation points Volunteer Moderator

2025-03-12T12:00:31+00:00

win11upgrade_logs_3_12.zip

It's the same error code. May be we can remove the remaining 3rd party drivers and try again. But taking an image-based backup beforehand is suggested.
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Anonymous

2025-03-12T12:50:48+00:00
Hello,
1. https://drive.google.com/file/d/1DVRb54gbZ777dv-tIGf4xpCL0EEi6pnZ/view?usp=sharing v2 collector logs.
Ii'll try to run tuneup and upgrade_failure_info later today

2.

wmic useraccount get name, sid

Name SID

Administrator S-1-5-21-3964459754-973955284-352024611-500

DefaultAccount S-1-5-21-3964459754-973955284-352024611-503

Guest S-1-5-21-3964459754-973955284-352024611-501

krono S-1-5-21-3964459754-973955284-352024611-1009

taras S-1-5-21-3964459754-973955284-352024611-1001

WDAGUtilityAccount S-1-5-21-3964459754-973955284-352024611-504

whoami /user

USER INFORMATION

User Name SID

============= ============================================

dare-pc\taras S-1-5-21-3964459754-973955284-352024611-1001

reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
```
Default    REG\_EXPAND\_SZ    %SystemDrive%\Users\Default 

ProfilesDirectory    REG\_EXPAND\_SZ    %SystemDrive%\Users 

ProgramData    REG\_EXPAND\_SZ    %SystemDrive%\ProgramData 

Public    REG\_EXPAND\_SZ    %SystemDrive%\Users\Public 
```
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3964459754-973955284-352024611-1001

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3964459754-973955284-352024611-1002

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3964459754-973955284-352024611-1009

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3964459754-973955284-352024611-1023
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