BAD SYSTEM CONFIG INFO error

Anonymous
2025-03-04T08:48:15+00:00

Hello, since 2 days ago I have had a bluescreen with the stopcode above, I've tried many different ways to fix it, even went up to install windows 11 twice on the system with no result.

I've got no idea what I need to do or if my system is just done for.

Could someone help or assist me?

Windows for home | Windows 11 | Recovery and backup

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  1. DaveM121 933.1K Reputation points Independent Advisor
    2025-03-04T19:47:41+00:00

    Thank you for that information, you do not have an Intel processor, you have an AMD processor.

    I am not sure what driver you need to get the internal drive to appear in the installation on your motherboard model, it would be best to contact Asus support on the support page for your motherboard, they will be able to provide you with the required driver.

    https://rog.asus.com/motherboards/rog-strix/rog...

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  2. Anonymous
    2025-03-05T10:58:56+00:00

    I'm trying to contact Asus through the support, for some reason the serial that i put in doesnt want to work in the mail. Is there another way to obtain the driver?

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  3. DaveM121 933.1K Reputation points Independent Advisor
    2025-03-05T11:00:27+00:00

    The driver Asus support provides for your model will be the only driver that is compatible with your system motherboard.

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  4. Anonymous
    2025-03-05T11:19:22+00:00

    I've tried to enter my model and sn which both didn't provide with the correct model as shown. The sn didn't show anything. It seems the B550 model isn't shown in that section.

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  5. DaveM121 933.1K Reputation points Independent Advisor
    2025-03-05T11:26:08+00:00

    At the very start of the installation process, press Shift + F10, or Shift + Fn + F10 to open Command Prompt

    Run this command and hit Enter:

    diskpart

    Run this command and hit Enter:

    list disk

    Please provide a screenshot of that Command Prompt window.

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