SSD 990 EVO Plus (m.2) in bios but not in Windows NT!

Anonymous
2025-03-16T12:04:33+00:00

SAMSUNG SSD 990 EVO Plus (m.2)

Motherboard: Gigabyte Z370 HD3P-CF

Windows NT Home

I see the SSD in the Bios but not in the manager or explorer.

When booting from an old windows 10 disk it is visible, but not in Windows NT

Please help!

Thanks!

Freddy Peters

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

74 answers

Sort by: Oldest
  1. Anonymous
    2025-03-20T07:48:19+00:00

    When booting up with my win 10 ssd I can explore the win 11 disk.

    I mentioned before that the system is working when booting up in 10.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2025-03-20T08:51:59+00:00

    When booting up with my win 10 ssd I have access to the win 11! What can I do?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2025-03-20T12:09:51+00:00

    Hello? Waiting...

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2025-04-01T13:58:25+00:00

    #no pc shop needed!

    Dear Microsoft Support Team,

    I wanted to share my recent experience with your support service regarding an issue I encountered with Windows 11 Pro. Despite your team's attempts to assist me, the problem was not resolved. After installing a specific driver, my system failed to start, and even after updating my motherboard's firmware, the issue persisted.

    After spending around 2-3 hours troubleshooting on my own, I discovered that the disk had to be set to GPT, UEFI mode, and Secure Boot had to be enabled for Windows 11 Pro installation to proceed successfully. Why this information was not provided earlier by your team is beyond me, especially since I also communicated that the SSD was not visible in Windows 11 but was visible when booting with a Windows 10 disk.

    I ended up resolving the issue by reinstalling Windows 11 Pro on a new M.2 SSD and purchasing a new license. However, this took 5-6 days of my time and considerable stress, which could have been avoided with better guidance.

    I would like to inquire about the possibility of a refund and compensation for the time and effort spent due to the lack of support. I must also mention that I found ChatGPT much more helpful in solving this issue.

    I look forward to your response.

    Best regards,

    Freddy Peters

    Was this answer helpful?

    0 comments No comments