Windows installation failed after trying many different ways to Install & Download error - 0x80070002

Anonymous
2025-03-15T17:23:30+00:00

I started getting Download error - 0x80070002 every time i would try to update windows. And then the MS store stopped working. And whenever i try to open a media file i get the message package couldn't be registered. I tried every single suggestion on the various MS tech support pages.

I also tried resetting and also reinstalling windows - both from the power shell, from a downloaded disk image, and from online. And every single time i tried, it says Operation Failed. Or Windows was not able to be installed. I have tried literally everything and don't know what to do. Are there any suggestions please?

Windows for home | Windows 11 | Install and upgrade

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Answer accepted by question author
Ramesh 181.9K Reputation points Volunteer Moderator
2025-03-17T10:56:05+00:00

Thanks, please do the following:

  • Download cbsfix2.reg and save it to a folder on the C drive -- e.g., C:\Fixes
  • Download AdvancedRun from Nirsoft and run it.
  • Using AdvancedRun, launch c:\windows\regedit.exe as TrustedInstaller (see Screenshot)
  • In the Regedit window, click File, and click Import...
  • Dismiss the "Location is not available" message box by clicking OK.
  • In the "Import Registry File" window, in the "File name" text box, type C:\Fixes\cbsfix2.reg and press Enter.
  • After the import is successful, exit Regedit.
  • Restart Windows.

Try to install updates.

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  1. Anonymous
    2025-03-17T10:51:30+00:00

    You say "Post the Output" - how do i post the output?

    Here is the log file CBS.log

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  2. Anonymous
    2025-03-17T10:52:34+00:00

    Microsoft Windows [Version 10.0.22631.3737]
    (c) Microsoft Corporation. All rights reserved.

    C:\Windows\System32>dir c:\windows\winsxs\tiworker.exe /s /a /b
    c:\windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22621.1_none_6af52cfcbb08aaa3\TiWorker.exe
    c:\windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22621.3662_none_e93555b642ec4d03\TiWorker.exe
    c:\windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22621.1_none_0ed6917902ab396d\TiWorker.exe
    c:\windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22621.3662_none_8d16ba328a8edbcd\TiWorker.exe

    C:\Windows\System32>dir c:\windows\servicing\Version /s
    Volume in drive C is Windows
    Volume Serial Number is 5C3F-5989

    Directory of c:\windows\servicing\Version

    12/06/2024 06:30 .
    12/06/2024 09:41 ..
    12/06/2024 06:30 10.0.22621.3662
    0 File(s) 0 bytes

    Directory of c:\windows\servicing\Version\10.0.22621.3662

    12/06/2024 06:30 .
    12/06/2024 06:30 ..
    07/05/2022 05:19 9 amd64_installed
    07/05/2022 05:19 9 x86_installed
    2 File(s) 18 bytes 

     Total Files Listed:  
           2 File(s)             18 bytes  
           5 Dir(s)  239,416,369,152 bytes free

    C:\Windows\System32>dir c:\windows\system32\migration
    Volume in drive C is Windows
    Volume Serial Number is 5C3F-5989

    Directory of c:\windows\system32\migration

    12/06/2024 09:41 .
    16/03/2025 16:22 ..
    15/05/2024 07:37 157,152 APMonPortMig.dll
    12/06/2024 06:34 505,328 AppxUpgradeMigrationPlugin.dll
    15/05/2024 07:37 120,288 audmigplugin.dll
    19/01/2024 20:53 136,672 bridgemigplugin.dll
    15/05/2024 07:39 173,536 chxmig.dll
    14/02/2024 06:58 271,744 ClipMigPlugin.dll
    13/03/2024 00:45 206,208 CntrtextMig.dll
    15/05/2024 07:38 194,032 commig.dll
    15/05/2024 07:38 333,184 dafmigplugin.dll
    07/05/2022 06:01 en-US
    07/05/2022 05:20 99,696 hwvidmigplugin.dll
    12/06/2024 06:36 218,592 imjpmig.dll
    15/05/2024 07:39 140,784 imkrmig.dll
    15/05/2024 07:38 128,496 MapsMigPlugin.dll
    07/05/2022 05:20 120,176 modemmigplugin.dll
    07/05/2022 05:19 165,224 msctfmig.dll
    19/01/2024 20:52 148,864 MupMigPlugin.dll
    07/05/2022 05:19 111,968 netiomig.dll
    15/05/2024 07:38 139,264 NgcLocalAccountMigPlugin.dll
    19/01/2024 20:52 423,296 pnpmig.dll
    07/05/2022 05:19 25,199 pnpmig.inf
    07/05/2022 05:19 94,208 scmdmigplugin.dll
    07/05/2022 05:20 102,400 ServiceModelRegMigPlugin.dll
    12/06/2024 06:35 234,968 shmig.dll
    19/01/2024 20:52 262,144 sppmig.dll
    15/05/2024 07:37 144,880 SxsMigPlugin.dll
    15/05/2024 07:39 112,000 TableTextServiceMig.dll
    12/06/2024 06:34 161,136 TileStoreMigrationPlugin.dll
    12/06/2024 06:33 157,152 UsbPortMig.dll
    07/05/2022 05:19 38,232 WininetPlugin.dll
    12/06/2024 06:33 714,224 WMIMigrationPlugin.dll
    15/05/2024 07:38 161,136 WSearchMigPlugin.dll
    07/05/2022 05:19 247,128 WsUpgrade.dll
    32 File(s) 6,249,311 bytes
    3 Dir(s) 239,416,283,136 bytes free

    C:\Windows\System32>reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version" /s
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\System32>reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version" /s
    ERROR: The system was unable to find the specified registry key or value.

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  3. Anonymous
    2025-03-17T12:07:35+00:00

    When available please update the progress with the steps in yesterdays post:

    V2 log collector

    Tuneup plus

    Upgrade failure information

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  4. Anonymous
    2025-03-17T12:22:56+00:00

    Hi Ramesh, it still failed

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