Windows installation failed after trying many different ways to Install & Download error - 0x80070002

Anonymous

I started getting Download error - 0x80070002 every time i would try to update windows. And then the MS store stopped working. And whenever i try to open a media file i get the message package couldn't be registered. I tried every single suggestion on the various MS tech support pages.

I also tried resetting and also reinstalling windows - both from the power shell, from a downloaded disk image, and from online. And every single time i tried, it says Operation Failed. Or Windows was not able to be installed. I have tried literally everything and don't know what to do. Are there any suggestions please?

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Ramesh 181.9K Volunteer Moderator

Thanks, please do the following:

Download cbsfix2.reg and save it to a folder on the C drive -- e.g., C:\Fixes
Download AdvancedRun from Nirsoft and run it.
Using AdvancedRun, launch c:\windows\regedit.exe as TrustedInstaller (see Screenshot)
In the Regedit window, click File, and click Import...
Dismiss the "Location is not available" message box by clicking OK.
In the "Import Registry File" window, in the "File name" text box, type C:\Fixes\cbsfix2.reg and press Enter.
After the import is successful, exit Regedit.
Restart Windows.

Try to install updates.

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49 additional answers

Ramesh 181.9K Reputation points Volunteer Moderator

2025-03-16T02:31:11+00:00

Please try this:

Launch Settings > System > Recovery. Under "Fix problems using Windows Update", select "Reinstall now."

This does a repair installation, keeping your files, apps, and settings.

See:

Fix issues by reinstalling the current version of Windows - Microsoft Support:

https://support.microsoft.com/en-us/windows/fix-issues-by-reinstalling-the-current-version-of-windows-497ac6da-7cac-4641-82a5-f50398d879a0
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Anonymous

2025-03-16T10:49:59+00:00

Please try this:

Launch Settings > System > Recovery. Under "Fix problems using Windows Update", select "Reinstall now."

This does a repair installation, keeping your files, apps, and settings.

See:

Fix issues by reinstalling the current version of Windows - Microsoft Support:

https://support.microsoft.com/en-us/windows/fix-issues-by-reinstalling-the-current-version-of-windows-497ac6da-7cac-4641-82a5-f50398d879a0

Hi. The Fix problems using Windows Update isn't displayed (the button is there but not "active" or available to click on. I checked online and got the explanation below. My pc is not managed by work or school. It's probably unavailable because as it says below i need the Feb 2024 optional update or later installed; and that is the whole issue, i haven't been able to install updates.

What is the solution now? Have tried literally everything. Really really appreciate any help. Thank you

"Fix problems using Windows Update isn't displayed

If your PC is managed by your work or school, Fix problems using Windows Updatemight be unavailable. The option might also be missing if you’re running a version of Windows that’s earlier than Windows 11 with the 2022 annual update. You'll also need the February 2024 optional update, or a later update installed on the PC."
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Ramesh 181.9K Reputation points Volunteer Moderator

2025-03-16T10:58:49+00:00

Hi,

If you've tried an in-place upgrade earlier and it failed, please share your setup logs for analysis. The following batch file collects the setup logs and saves the zip file to your desktop.

Download setuplogscollect.bat and save it to the desktop.

https://gist.github.com/winhelponline/26b28c4b695d183a842fbd1d5182959e

Right-click on the downloaded file and click Properties. Click "Unblock" and click OK.

Extract the batch file to the desktop.

Right-click on the file and choose "Run as administrator"

It outputs a SetupLogs.zip file on your desktop.

Share the file on OneDrive and post the download link here.

(The batch file contains plain text code. You can read its contents using Notepad before running it. It collects the setup logs, msinfo32.exe information, and the compatibility appraiser results from your system.)

***********************************************************************

(How-To: Share OneDrive files and folders - Microsoft Support)

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

OneDrive sharing options - screenshot: https://imgur.com/a/vZyxpY9
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Anonymous

2025-03-16T12:03:57+00:00

Hi,

If you've tried an in-place upgrade earlier and it failed, please share your setup logs for analysis. The following batch file collects the setup logs and saves the zip file to your desktop.

Download setuplogscollect.bat and save it to the desktop.

https://gist.github.com/winhelponline/26b28c4b695d183a842fbd1d5182959e

Right-click on the downloaded file and click Properties. Click "Unblock" and click OK.

Extract the batch file to the desktop.

Right-click on the file and choose "Run as administrator"

It outputs a SetupLogs.zip file on your desktop.

Share the file on OneDrive and post the download link here.

(The batch file contains plain text code. You can read its contents using Notepad before running it. It collects the setup logs, msinfo32.exe information, and the compatibility appraiser results from your system.)

***********************************************************************

(How-To: Share OneDrive files and folders - Microsoft Support)

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

OneDrive sharing options - screenshot: https://imgur.com/a/vZyxpY9

Hi Ramesh , i have done as per your message and here is the link SetupLogs.zip
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