Windows installation failed after trying many different ways to Install & Download error - 0x80070002

Anonymous

I started getting Download error - 0x80070002 every time i would try to update windows. And then the MS store stopped working. And whenever i try to open a media file i get the message package couldn't be registered. I tried every single suggestion on the various MS tech support pages.

I also tried resetting and also reinstalling windows - both from the power shell, from a downloaded disk image, and from online. And every single time i tried, it says Operation Failed. Or Windows was not able to be installed. I have tried literally everything and don't know what to do. Are there any suggestions please?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Ramesh 181.9K Volunteer Moderator

Thanks, please do the following:

Download cbsfix2.reg and save it to a folder on the C drive -- e.g., C:\Fixes
Download AdvancedRun from Nirsoft and run it.
Using AdvancedRun, launch c:\windows\regedit.exe as TrustedInstaller (see Screenshot)
In the Regedit window, click File, and click Import...
Dismiss the "Location is not available" message box by clicking OK.
In the "Import Registry File" window, in the "File name" text box, type C:\Fixes\cbsfix2.reg and press Enter.
After the import is successful, exit Regedit.
Restart Windows.

Try to install updates.

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49 additional answers

Ramesh 181.9K Reputation points Volunteer Moderator

2025-03-17T12:25:07+00:00

It's a different error. The good thing is that 0x80070002 no longer appears.

Please do an in-place upgrade using the ISO now.
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Anonymous

2025-03-17T12:22:56+00:00

Hi Ramesh, it still failed
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Anonymous

2025-03-17T12:07:35+00:00

When available please update the progress with the steps in yesterdays post:

V2 log collector

Tuneup plus

Upgrade failure information
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Anonymous

2025-03-17T10:52:34+00:00
Microsoft Windows [Version 10.0.22631.3737]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\System32>dir c:\windows\winsxs\tiworker.exe /s /a /b
c:\windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22621.1_none_6af52cfcbb08aaa3\TiWorker.exe
c:\windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22621.3662_none_e93555b642ec4d03\TiWorker.exe
c:\windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22621.1_none_0ed6917902ab396d\TiWorker.exe
c:\windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22621.3662_none_8d16ba328a8edbcd\TiWorker.exe

C:\Windows\System32>dir c:\windows\servicing\Version /s
Volume in drive C is Windows
Volume Serial Number is 5C3F-5989

Directory of c:\windows\servicing\Version

12/06/2024 06:30 .
12/06/2024 09:41 ..
12/06/2024 06:30 10.0.22621.3662
0 File(s) 0 bytes

Directory of c:\windows\servicing\Version\10.0.22621.3662

12/06/2024 06:30 .
12/06/2024 06:30 ..
07/05/2022 05:19 9 amd64_installed
07/05/2022 05:19 9 x86_installed
2 File(s) 18 bytes
```
 Total Files Listed:  
           2 File(s)             18 bytes  
           5 Dir(s)  239,416,369,152 bytes free  
```
C:\Windows\System32>dir c:\windows\system32\migration
Volume in drive C is Windows
Volume Serial Number is 5C3F-5989

Directory of c:\windows\system32\migration

12/06/2024 09:41 .
16/03/2025 16:22 ..
15/05/2024 07:37 157,152 APMonPortMig.dll
12/06/2024 06:34 505,328 AppxUpgradeMigrationPlugin.dll
15/05/2024 07:37 120,288 audmigplugin.dll
19/01/2024 20:53 136,672 bridgemigplugin.dll
15/05/2024 07:39 173,536 chxmig.dll
14/02/2024 06:58 271,744 ClipMigPlugin.dll
13/03/2024 00:45 206,208 CntrtextMig.dll
15/05/2024 07:38 194,032 commig.dll
15/05/2024 07:38 333,184 dafmigplugin.dll
07/05/2022 06:01 en-US
07/05/2022 05:20 99,696 hwvidmigplugin.dll
12/06/2024 06:36 218,592 imjpmig.dll
15/05/2024 07:39 140,784 imkrmig.dll
15/05/2024 07:38 128,496 MapsMigPlugin.dll
07/05/2022 05:20 120,176 modemmigplugin.dll
07/05/2022 05:19 165,224 msctfmig.dll
19/01/2024 20:52 148,864 MupMigPlugin.dll
07/05/2022 05:19 111,968 netiomig.dll
15/05/2024 07:38 139,264 NgcLocalAccountMigPlugin.dll
19/01/2024 20:52 423,296 pnpmig.dll
07/05/2022 05:19 25,199 pnpmig.inf
07/05/2022 05:19 94,208 scmdmigplugin.dll
07/05/2022 05:20 102,400 ServiceModelRegMigPlugin.dll
12/06/2024 06:35 234,968 shmig.dll
19/01/2024 20:52 262,144 sppmig.dll
15/05/2024 07:37 144,880 SxsMigPlugin.dll
15/05/2024 07:39 112,000 TableTextServiceMig.dll
12/06/2024 06:34 161,136 TileStoreMigrationPlugin.dll
12/06/2024 06:33 157,152 UsbPortMig.dll
07/05/2022 05:19 38,232 WininetPlugin.dll
12/06/2024 06:33 714,224 WMIMigrationPlugin.dll
15/05/2024 07:38 161,136 WSearchMigPlugin.dll
07/05/2022 05:19 247,128 WsUpgrade.dll
32 File(s) 6,249,311 bytes
3 Dir(s) 239,416,283,136 bytes free

C:\Windows\System32>reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version" /s
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\System32>reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version" /s
ERROR: The system was unable to find the specified registry key or value.
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