Devices under Microsoft account disappeared after Windows update

Anonymous
2025-05-30T23:14:25+00:00

After running the latest Windows update, my two laptops, xbox controllers stopped getting listed under Microsoft account/devices.I tried all the usual methods including a factory reset, but it still does not work. Under Microsoft Store device management, there is a blank entry and it does not let me unlink it.

It looks like that the link between device and Microsoft account is corrupted or there is a sync issue. I contacted Microsoft support but they are not sure why and asked me to wait 30 days to see if the device list will refresh automatically.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-06-27T08:37:27+00:00

    My device do not show name in microsoft store device management. Is anyone having the same problem as me?

    I have been following the issue since the beginning and we are discussing it (yes, we are living it)

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  2. Anonymous
    2025-06-27T08:43:10+00:00

    My device do not show name in microsoft store device management. Is anyone having the same problem as me?

    My device is not showing in the devices section and it is not showing the name in the Microsoft Store section

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  3. Anonymous
    2025-06-28T02:59:19+00:00

    when i ping microsoft.com it seems like the server is having problems!

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  4. Anonymous
    2025-06-28T03:09:28+00:00

    Image

    when i ping microsoft.com it seems like the server is having problems!

    So what does this mean? My personal opinion is that we can't solve this problem. Only Microsoft can solve it themselves

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    1 person found this answer helpful.
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  5. Anonymous
    2025-07-01T20:34:01+00:00

    The crazy part is you keep refreshing the device page like crazy and the device pops up and gone again. 😂😭

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    2 people found this answer helpful.
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