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After running the latest Windows update, my two laptops, xbox controllers stopped getting listed under Microsoft account/devices.I tried all the usual methods including a factory reset, but it still does not work. Under Microsoft Store device management, there is a blank entry and it does not let me unlink it.
It looks like that the link between device and Microsoft account is corrupted or there is a sync issue. I contacted Microsoft support but they are not sure why and asked me to wait 30 days to see if the device list will refresh automatically.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had tried, no help.
This problem is caused by an issue with the MS sync device on the MS internal side; it looks like there's nothing we can do before they resolve it. I tried to contact the MS support, and they said they have no deadline to resolve this issue.
Only waiting for MS actions.
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As I do have an issue with my controller and can't find or add it to my account, I was trying to find a way to conatact the customer support directly, but I always end up with the virtual agent that doesn't help at all. Any advice on contacting the customer support directly? I allready tried answering to old mails from the support, but did not get an answer.
Type "live agent" when start chatting with virtual assistant.
I just type "I want to speak to a human!"
