Devices under Microsoft account disappeared after Windows update

Anonymous
2025-05-30T23:14:25+00:00

After running the latest Windows update, my two laptops, xbox controllers stopped getting listed under Microsoft account/devices.I tried all the usual methods including a factory reset, but it still does not work. Under Microsoft Store device management, there is a blank entry and it does not let me unlink it.

It looks like that the link between device and Microsoft account is corrupted or there is a sync issue. I contacted Microsoft support but they are not sure why and asked me to wait 30 days to see if the device list will refresh automatically.

Windows for home | Windows 11 | Accounts, profiles, and login

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  3. Anonymous
    2025-07-02T18:03:10+00:00

    I tried all these steps too, but I couldn't solve the problem.

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  4. Anonymous
    2025-07-03T17:52:34+00:00

    I tried all these steps too, but I couldn't solve the problem.

    I already wrote what I tried and couldn't find a solution, bro.

    I may have figured out how the problem occurred.

    I updated my motherboard bios and my graphics card in 1.5 months. I think after the bios update it is detected as a new device and it may cause a problem.

    Because I did the same thing on my second system. My device that was visible in my Microsoft devices section stopped appearing after the bios update. I verified this on a second device.

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  5. Anonymous
    2025-07-03T19:36:03+00:00

    I updated my motherboard bios and my graphics card in 1.5 months. I think after the bios update it is detected as a new device and it may cause a problem.

    Because I did the same thing on my second system. My device that was visible in my Microsoft devices section stopped appearing after the bios update. I verified this on a second device.

    I don't think the problem is the bios update.

    I tested this...I removed the account with the problem from my PC, and I created a new Microsoft account which I linked to my PC. The device is visible on the Microsoft website and everything works as it should. Then I had to disconnect the device from the new account I have to use the one with the problem because it has a digital Windows license as well as an Office license.

    Just to mention, the account problem started because i reinstalled windows 11 and i changed the pc name .

    I think all we can do is wait for ms to fix the problem . ...btw i contacted support and they screwed me into reinstalling the system again . they are totally useless. :((

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