Devices under Microsoft account disappeared after Windows update

Anonymous
2025-05-30T23:14:25+00:00

After running the latest Windows update, my two laptops, xbox controllers stopped getting listed under Microsoft account/devices.I tried all the usual methods including a factory reset, but it still does not work. Under Microsoft Store device management, there is a blank entry and it does not let me unlink it.

It looks like that the link between device and Microsoft account is corrupted or there is a sync issue. I contacted Microsoft support but they are not sure why and asked me to wait 30 days to see if the device list will refresh automatically.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2025-06-19T10:12:19+00:00

    Thank you both. Tried this. Seems the only way to speak to an human is letting me call back or asking the community. Was hoping to write an email or at least chat with someone.

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  2. Anonymous
    2025-06-19T10:00:42+00:00

    I just type "I want to speak to a human!"

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  3. Anonymous
    2025-06-19T09:57:41+00:00

    Type "live agent" when start chatting with virtual assistant.

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  4. Anonymous
    2025-06-19T09:22:02+00:00

    As I do have an issue with my controller and can't find or add it to my account, I was trying to find a way to conatact the customer support directly, but I always end up with the virtual agent that doesn't help at all. Any advice on contacting the customer support directly? I allready tried answering to old mails from the support, but did not get an answer.

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