Devices under Microsoft account disappeared after Windows update

Anonymous
2025-05-30T23:14:25+00:00

After running the latest Windows update, my two laptops, xbox controllers stopped getting listed under Microsoft account/devices.I tried all the usual methods including a factory reset, but it still does not work. Under Microsoft Store device management, there is a blank entry and it does not let me unlink it.

It looks like that the link between device and Microsoft account is corrupted or there is a sync issue. I contacted Microsoft support but they are not sure why and asked me to wait 30 days to see if the device list will refresh automatically.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2025-06-08T17:34:07+00:00

    I have the same problem. My computer shows up under linked devices but not on the Microsoft Account's device page. I created a local account and signed in with that but it did not help. I tried to sign into Microsoft with the local account, but it told me another account on the machine was already using that Microsoft account (which was my original account). I then signed back into my original account. It did not help.

    I was going to try a repair install, but given what has happened here, it might be better to wait. The really strange thing is that I have three other identical computers configured the same way, and they are not having any issues.

    If anyone has any other suggestions, I would appreciate them.

    By the way:

    "2) Trigger Sync manually by going to Settings > Accounts > Sync your settings and ensure sync is enabled."

    I could not find a sync manually on this page. Am I missing something?

    I am using Windows 11 Pro 24H2

    OS Build 26100.4202

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  2. Anonymous
    2025-06-05T05:02:18+00:00

    Same here.

    I signed in to my laptop using another account and the laptop was listed under the account immediately and find my computer worked just fine.

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  3. Anonymous
    2025-06-02T21:13:09+00:00

    I also had to reinstall Windows 11 on my laptop and am having the same issue (not showing up under Microsoft account). I contacted support through chat and they weren't able to help either. My laptop does show up when I go into my settings and find linked devices just not when I go to the account on the webpage.

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  5. Anonymous
    2025-06-02T12:23:21+00:00

    So I have the same issue. All of my previously registered devices have disappeared from my Microsoft account. I currently have a broken Xbox controller which can't be repaired or replaced due to a current issue that's happening globally with Microsoft accounts that have devices no longer showing as linked to the account. Microsoft has confirmed that this is an ongoing issue and there has not been a resolution yet.

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