when i ping microsoft.com it seems like the server is having problems!
So what does this mean? My personal opinion is that we can't solve this problem. Only Microsoft can solve it themselves
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After running the latest Windows update, my two laptops, xbox controllers stopped getting listed under Microsoft account/devices.I tried all the usual methods including a factory reset, but it still does not work. Under Microsoft Store device management, there is a blank entry and it does not let me unlink it.
It looks like that the link between device and Microsoft account is corrupted or there is a sync issue. I contacted Microsoft support but they are not sure why and asked me to wait 30 days to see if the device list will refresh automatically.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You actually reinstalled Windows and the devices still didn't show up? That's the one thing I have to try but can't be **** with two days of reinstalling everything again if it doesn't work. Sigh*
(First of all, I apologize if there are any spelling mistakes. My native language is not English. If there is anything you do not understand, I can correct it again.)
It seems like it would be a good idea to write the solutions I tried here, maybe there will be people who can have an idea.
Solutions I tried when faced with this situation:
I reset my computer and it didn't work
I switched to a local account and back to my microsoft account and it didn't work
I bought several paid and free products from Microsoft Store, "licensed", did not work
I backed up my computer to microsoft one drive thinking maybe it needed syncing. but it didn't work
I changed the time and region location from windows settings but it didn't work.
I thought maybe it could be a windows insider solution but it doesn't work.
I logged into my microsoft account on another device but nothing appeared in the devices section
I changed my computer name but it didn't work.
(and I constantly keep my system updated.)
**
I discovered something similar while I was constantly looking for a solution. I have an account from 2015 and I created a new account 2 weeks ago. I logged into my device with these 2 accounts and yes, they appear in a very old and new account. I can't understand why this is happening and why I have such a problem with my account. (and this was seen by a Microsoft support person who connected to my device)
I think the issue has something to do with the "Computer Name" under settings. Try Settings/System/About/Advanced Settings/ComputerName (you can use underscore here) and see if it helps.
I tried it before. It doesn't work. I even reset the computer but it didn't work.
Hello Fırtına81, I have been following this topic you opened for about 2 weeks. I don't know if it is forbidden to give the name of another site, there are many people who have this problem on reddit and similar sites. "Volunteer authorized people in the Microsoft Community section suggest a few things against these problems and then they disappear and stop responding, tragicomic" I have tried all the solutions on the internet regarding this problem but unfortunately this problem still persists. I reached out to Microsoft support and told them that there was such a problem, they connected to my computer and did a few things, they asked me to switch to a local account and log in to my Microsoft account again and then it didn't work and they said they would report this problem to the higher authorities and contact me when the problem is resolved, it has been 2 weeks and it seems like this problem will continue for a long time
Nearly two .months. I did a test where I created a new email and my PC showed up but my controller didnt. I shouldn't have to create a new email address though. This is obviously a Microsoft problem.