Hi ,
Well, there is a possibility that it is hardware on the motherboard, well the best way to test would be to use Ubuntu via USB and see if the sound unit is recognized, if not it is hardware.
Independent Advisor - Community
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Realtek Audio Driver not showing up in Device Manager or Services. Realtek Audio Console says "can not connect to RPC service."
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Anonymous
Recently I was checking my audio settings in Windows 11 and I notice the Realtek option wasn't anywhere to be found. I need the Realtek option for the audio ports on my PC. I re-installed the Realtek Audio Drivers from my motherboards driver site countless times and nothing worked or showed up. They seem to be installed in the system, but they don't show anywhere else. I tried to see if my Device Manager showed them, but no luck. I tried watching different videos on how to fix it, but all of them needed to go into either Device Manager or Services where the Realtek Audio Driver isn't showing. I don't know what to do and have tried what seems like everything. The Realtek Audio Drivers install fine and should be working. I have tried using the "Show hidden devices" option, still nothing as well as the "Scan for hardware changes" option. Another problem I am having is with the Realtek Audio console. It gives a message saying, "Can not connect to RPC service." I don't really know what that means. My PC used to be working fine with Realtek, but now it doesn't want to show me anything in Device Manager or Services. I have tried updating BIOS and checking BIOS settings (HD Audio Controller).
CPU: Intel i5 12600KF
Motherboard: MSI PRO B760M-P DDR4
GPU: NVIDIA Geforce RTX 2070 SUPER
Windows 11
Version 24H2
Windows for home | Windows 11 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2025-05-18T12:49:24+00:00 Yeah so I install Ubuntu, would I need to install Realtek Audio Drivers on it?
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Ivan B 124.2K Reputation points Independent Advisor2025-05-18T13:42:36+00:00 Hi ,
No need to install Ubuntu, just run it as live and test it, no need to install drivers, it's automatic
Independent Advisor - Community
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Anonymous
2025-05-18T14:04:34+00:00 Ok, I did that and it didn't show anything new in the settings.
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Ivan B 124.2K Reputation points Independent Advisor
2025-05-18T15:20:09+00:00 Hi ,
Did you boot into the Ubuntu live CD and check in Ubuntu if the Realtek driver on the sound was recognized?
Independent Advisor - Community
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