Realtek Audio Driver not showing up in Device Manager or Services. Realtek Audio Console says "can not connect to RPC service."

Anonymous
2025-05-17T20:48:28+00:00

Recently I was checking my audio settings in Windows 11 and I notice the Realtek option wasn't anywhere to be found. I need the Realtek option for the audio ports on my PC. I re-installed the Realtek Audio Drivers from my motherboards driver site countless times and nothing worked or showed up. They seem to be installed in the system, but they don't show anywhere else. I tried to see if my Device Manager showed them, but no luck. I tried watching different videos on how to fix it, but all of them needed to go into either Device Manager or Services where the Realtek Audio Driver isn't showing. I don't know what to do and have tried what seems like everything. The Realtek Audio Drivers install fine and should be working. I have tried using the "Show hidden devices" option, still nothing as well as the "Scan for hardware changes" option. Another problem I am having is with the Realtek Audio console. It gives a message saying, "Can not connect to RPC service." I don't really know what that means. My PC used to be working fine with Realtek, but now it doesn't want to show me anything in Device Manager or Services. I have tried updating BIOS and checking BIOS settings (HD Audio Controller).

CPU: Intel i5 12600KF

Motherboard: MSI PRO B760M-P DDR4

GPU: NVIDIA Geforce RTX 2070 SUPER

Windows 11

Version 24H2

Windows for home | Windows 11 | Devices and drivers

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  1. Ivan B 124.2K Reputation points Independent Advisor
    2025-05-17T23:24:28+00:00

    Hi ,

    I am Ivan, I will help you with this.

    You will do the following: uninstall the Realtek Sound driver and use DDU.

    DDU:

    https://ftp.nluug.nl/pub/games/PC/guru3d/ddu/[Guru3D.com]-DDU.zip

    Note: DDU is a third-party application to completely delete and reinstall the Sound driver.

    1. After downloading, extract ddu to a folder.
    2. Run the driver screen uninstaller.exe application, select Model tab, put Sound.

    After uninstalling the Sound Driver, uninstall it for Realtek

    1. Click on the First option clean and reboot and wait for the process to finish.
    2. After running DDU and following the procedure:

    https://download.msi.com/dvr_exe/mb/realtek_aud...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Help the community by letting us know whether the answer was useful or not and by submitting an evaluation.

    Independent Advisor - Community

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  2. Anonymous
    2025-05-18T00:26:54+00:00

    Hello. Thank you for the response.

    Unfortunately, the process did not worked. There is no sign of Realtek Audio Driver in Device Manager or Services. The Realtek Audio Console still has the same message. I believe the uninstallation did work, but the re-installation didn't. Any other solutions?

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  3. Ivan B 124.2K Reputation points Independent Advisor
    2025-05-18T00:28:39+00:00

    Hi ,

    Go to Device Manager > Sound, video and game controllers

    Take a screenshot and post it here

    Independent Advisor - Community

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  4. Anonymous
    2025-05-18T00:50:06+00:00

    Here: JBL is headphones.

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  5. Ivan B 124.2K Reputation points Independent Advisor
    2025-05-18T01:02:12+00:00

    Hi ,

    There is some unknown device driver in device manager

    Independent Advisor - Community

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