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Recently I was checking my audio settings in Windows 11 and I notice the Realtek option wasn't anywhere to be found. I need the Realtek option for the audio ports on my PC. I re-installed the Realtek Audio Drivers from my motherboards driver site countless times and nothing worked or showed up. They seem to be installed in the system, but they don't show anywhere else. I tried to see if my Device Manager showed them, but no luck. I tried watching different videos on how to fix it, but all of them needed to go into either Device Manager or Services where the Realtek Audio Driver isn't showing. I don't know what to do and have tried what seems like everything. The Realtek Audio Drivers install fine and should be working. I have tried using the "Show hidden devices" option, still nothing as well as the "Scan for hardware changes" option. Another problem I am having is with the Realtek Audio console. It gives a message saying, "Can not connect to RPC service." I don't really know what that means. My PC used to be working fine with Realtek, but now it doesn't want to show me anything in Device Manager or Services. I have tried updating BIOS and checking BIOS settings (HD Audio Controller).
CPU: Intel i5 12600KF
Motherboard: MSI PRO B760M-P DDR4
GPU: NVIDIA Geforce RTX 2070 SUPER
Windows 11
Version 24H2
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Hi ,
So unfortunately without the driver it won't work. As I mentioned before, the problem could be hardware. The motherboard doesn't recognize the audio chip.
I'm sorry, you can always count on the Microsoft community. Is there anything else I can help with?
Independent Advisor - Community
Thanks
No still nothing shows up in device manager.
Hi ,
Well, is the Realtek driver showing up in the device manager or High Definition Sound in the sound, video and game controllers?
Is there a driver in the system devices tab that is faulty, just to be sure?
Independent Advisor - Community
Thanks
Well how do I make the Realtek Audio Console work?
Hi ,
Well this confirms that the drivers are on your PC, the issue is the lack of the Realtek audio controller which is not active in Windows, allowing hardware failure.
Independent Advisor - Community
Thanks
