Windows 11 Sign Issues with Challenge Phrase

Anonymous
2022-02-21T06:28:10+00:00

Hi,

I am trying to sign into my laptop as normal, but it says my password has been entered incorrectly so I have to enter the challenge phrase A1B2C3 and then my password. I know my password is correct but it keeps locking me out saying it is incorrect. I've followed Windows 11 tutorials to fix login issues but none mention the challenge phrase, which seems to be our issue.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

111 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-09-30T09:36:01+00:00

    This phrase challenge is killing Me I can't log in

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-10-05T01:13:11+00:00

    I just ended my experience with this issue. Just as you stated, the problem is my dad locked himself out of this Windows 11 HP desktop by repeatedly typing the wrong password to open the computer. After total exasperation, I gave up and set up an appointment with Best Buy, meaning there would be no further hope for the next several days until our appointment came. In the meantime, dad left the computer turned off for some 45 minutes (could have been longer) and then tried again. This time the computer booted normal and he entered the correct password and ahah!, it worked. Computer is operating normal as ever. Go figure. I am really pissed at Microsoft for not suggesting this for all the people who struggled with their stupid programming. Dad's 85 years old, what do people expect?????

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-10-05T08:13:29+00:00

    Hi Tom,

    I am pleased to know that you overcame this crazy system of locking someone out

    of their own device because of confusion with a password.

    My father (98 yo) was not so lucky. Even though it was turned off for an

    extended time this made no differece. I neede to do a hard reset and lose any information

    that was saved. Thankfully it is a newish (under 12 months old) computer and we

    did not lose a lot of saved documents

    When it recovered I was able to save emails etc.

    Thanks for writing your note. Maybe Microsoft will think about making it easier

    for the older generation use a computer.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  4. Anonymous
    2022-10-13T16:31:10+00:00

    New laptop will not except anything for login information

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2022-10-13T23:47:54+00:00

    Hi Denny, Ifixed my "Challenge Question" issue by doing a total reset. This is not ideal if you have a large list of files, photos etc. as you will lose everything unless it has been previously backed up. There are several points available if you are able to google the problem. Unfortunately these suggestions did not work for me but did work for others. Hope this is helpful.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments