Windows 11 Sign Issues with Challenge Phrase

Anonymous
2022-02-21T06:28:10+00:00

Hi,

I am trying to sign into my laptop as normal, but it says my password has been entered incorrectly so I have to enter the challenge phrase A1B2C3 and then my password. I know my password is correct but it keeps locking me out saying it is incorrect. I've followed Windows 11 tutorials to fix login issues but none mention the challenge phrase, which seems to be our issue.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

111 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-04-26T18:54:24+00:00

    @kevinspann did you get this resolved?

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-05-05T19:11:01+00:00

    Had same issue, the challenge phrase is literally what it says - you just have to enter A1B2C3 and it lets you try your PIN again. Hope this helps

    Was this answer helpful?

    100+ people found this answer helpful.
    0 comments
  3. Anonymous
    2022-05-09T12:27:41+00:00

    If you know your Pin or password is correct...but Microsoft is saying it is wrong...there has to be a solution...you cannot have a computer you cannot use because Microsoft thinks it is right...I bought a new computer 3 days ago and found I enter the wrong password I tried everything to enter the correct pin number nothing worked I thought I would have a computer that cost me hundreds of pounds and had to be thrown but I did a reset and got back in that way...I am so worried now every time I have to sign in...I am in my 70s and when you are in those numbers you can easily forget

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Anonymous
    2022-05-31T16:27:50+00:00

    I'm having the same issue, and I cant get rid of it and I've changed my pin three times. How do I get rid of completely.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments