Windows 11 Sign Issues with Challenge Phrase

Anonymous
2022-02-21T06:28:10+00:00

Hi,

I am trying to sign into my laptop as normal, but it says my password has been entered incorrectly so I have to enter the challenge phrase A1B2C3 and then my password. I know my password is correct but it keeps locking me out saying it is incorrect. I've followed Windows 11 tutorials to fix login issues but none mention the challenge phrase, which seems to be our issue.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

111 answers

Sort by: Newest
  1. Anonymous
    2024-02-21T04:18:17+00:00

    Hi,

    Maybe you misunderstood, I still can not sign in.

    I enter the challenge phrase, go to enter my PIN and it is still telling me that it is incorrect when it is not. Because of this I can not get into a place where I am able to change or reset my PIN.

    Thanks

    I am having the same issues.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2024-02-10T20:44:56+00:00

    your a life saver i have just spent 2 hours trying to trouble shoot im not an it person i even contacted microsoft and they put a help ticket. omg it was so easy. thank you

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2024-02-07T14:40:48+00:00

    To try again enter A1b2c3

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-01-28T07:48:51+00:00

    I forgot my password

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2024-01-04T16:11:15+00:00

    I can not get by the challenge phrase. I try putting in my password it gives me the same message. How do I get in to change password?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments