Windows 11 Sign Issues with Challenge Phrase

Anonymous
2022-02-21T06:28:10+00:00

Hi,

I am trying to sign into my laptop as normal, but it says my password has been entered incorrectly so I have to enter the challenge phrase A1B2C3 and then my password. I know my password is correct but it keeps locking me out saying it is incorrect. I've followed Windows 11 tutorials to fix login issues but none mention the challenge phrase, which seems to be our issue.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-04-26T18:54:24+00:00

    @kevinspann did you get this resolved?

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  2. Anonymous
    2022-04-26T17:46:23+00:00

    The SafeMode Restart still boots only to the Challenge Phrase option. There is no Password Option

    I am having the same issue Kevin. Did you ever receive resolution? I’ve tried F5 and F6. Options. They take me back to a log in screen that’s slightly zoomed in but the same challenge phrase prompt remains. I notice there are only options to restart and shut down so it might be some mode, but not the safe mode.

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  3. Anonymous
    2022-03-20T20:40:58+00:00

    The SafeMode Restart still boots only to the Challenge Phrase option. There is no Password Option

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  4. Anonymous
    2022-02-22T03:48:59+00:00

    Hi Anne.6,

    I'm sorry I misunderstood you.

    You can try to enter safe mode and try to log in. Press and hold the Shift key on the login screen, then restart, after restarts to the "Choose an option" screen , select "Troubleshoot" > "Advanced options" > "Startup Settings" > "Restart", after restarts, you' ll see a list of options. Select 4 or press F4 to start your PC in Safe Mode. Or if you'll need to use the internet, select 5 or press F5 for Safe Mode with Networking.

    If possible, you can take a photo of the login interface and attach it to the next reply, so that we can better solve the problem.

    Best Regards,

    Mosken - MSFT | Microsoft Community Support Specialist

    * Beware of scammers posting fake support numbers here.

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  5. Anonymous
    2022-02-22T03:41:56+00:00

    Hi,

    Maybe you misunderstood, I still can not sign in.

    I enter the challenge phrase, go to enter my PIN and it is still telling me that it is incorrect when it is not. Because of this I can not get into a place where I am able to change or reset my PIN.

    Thanks

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