I haven't turned on the PC in 3 years. It bootsk asks for the PIN. I enter, it says it's wrong, wrong wrong, ask for a challenge phrase. what's that? I don't even have one setup. The challebnge phrase concept was implemented when the PC wasn't even turned on. Yet now I can't login. Online help says to reset. Reset, I don't even recall where the original install disk is, how do i do this? This PC is 10 years old.. This doesn't make sense.
On my hotmail/live.com account I know the password, i know the authenticator 2factor info, and of course the password. Why can't it fix it by using that? I'm stuck in limbo and the online help is useless.