Lenovo Integrated Camera Not Working with Windows 11

Anonymous
2022-02-24T15:22:57+00:00

Both my husband and I have Lenovo laptops (S340-15IIL Touch Laptop (ideapad) - Type 81WW and IdeaPad 5i) and after the latest windows update our integrated cameras do not work in any apps or programs. We have tried all the troubleshooting, uninstalling and reinstalling drivers, F8, etc.

When we view the camera in settings it has a solid gray box (the indicator light shows next to the camera showing it is in use). Also have tried the Camera app and experience the same gray box. Has anyone else experienced this and found a fix?

Windows for home | Windows 11 | Devices and drivers

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  1. DaveM121 931.8K Reputation points Independent Advisor
    2022-02-24T16:03:07+00:00

    Hi NicoleF_ATL

    I am Dave, I will help you with this.

    1

    The webcam on that laptop has a privacy slider beside the webcam that may be closed, please check if the slider beside your webcam is closed.

    2

    Also, if that shutter was already open, on the function keys (F1 - F12) do any of those have a camera icon on them, and if so, if you press that key or Fn + that key, does that turn on your webcam?

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  2. Anonymous
    2022-02-24T16:46:03+00:00

    Thanks so much for the reply. I have checked all the function keys and the shutter with no luck. I wish it was that easy 😀

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  3. DaveM121 931.8K Reputation points Independent Advisor
    2022-02-24T16:48:47+00:00

    Hi NicoleF_ATL

    Was that privacy shutter already open?

    If it was, try installing the webcam driver that is provided on the support page for your laptop on the Lenovo website.

    https://pcsupport.lenovo.com/ie/en/products/lap...

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    .

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  4. Anonymous
    2022-02-24T18:06:39+00:00

    The shutter was already open.

    However, I was just able to fix it by uninstalling the last 2 Microsoft Windows updates. I reverted back to a few weeks ago when I know it was working fine.

    For anyone else having this issue, go to Control Panel->programs -> programs and features -> Installed updated and look under the Microsoft Windows updates. Uninstall the updates to get back to a time it worked - for me, I had to uninstall 2 updates - by clicking in the update and selecting uninstall and restarting the computer.

    I'll try this on my husband's laptop tonight and see if it fixed his camera issue as well.

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  5. Anonymous
    2022-04-11T19:46:36+00:00

    Hello, I am having the same issue with my Lenovo S340-15IIL Touch Laptop (ideapad). Can you specify the KB number of the windows updates that was uninstalled to fix your camera? I have several windows updates since the date of this article.

    Thank you

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