Windows 11 Wi-Fi Adapter Disappeared

Anonymous
2022-03-04T11:18:57+00:00

Hi, fellow Windows users.

My wifi is problematic and it started happening since I updated to Windows 11. I've seen people with similar problems in the forums here and even on other websites but after trying (almost) all of their suggested solutions, I still can't solve the problem here. I've tried these solutions, but to no avail: winsock reset, network reset, unchecking "Allow computer to turn off this device to save power" in the driver properties, turning all the network settings to default, and all the troubleshooting options available. I would try to be as specific as I could in explaining my problems here.

It happens in a few particular situations, but I can't seem to find what these situations have in common. When playing games like Genshin Impact (online games), Hades (offline games), Overcooked (offline mode), or just being AFK long enough from my laptop, my wifi would disconnect, and then when I try to reconnect it, it would say "Can't connect to this network" while the wifi is actually fine on other devices. And if I'm lucky, I could just use the network troubleshoot and the problem is solved but only temporarily, and it would eventually happen again. And if I'm unlucky, my wifi button would disappear completely and in the Device Manager, my wifi adapter would be "hidden". Then I have to restart my laptop, and if I'm lucky, one restart would fix it, sometimes it takes 3 restarts, but other times the wifi adapter would be completely gone and I have to use "Startup Repairs" from my BIOS menu to fix this (which was a very random solution, but it was one of the myriads of solutions I've looked up, and it actually helped). But weirdly enough, this doesn't happen when I'm playing Minecraft (online games) and Overcooked (online mode).

This was never a problem for me when I'm using Windows 10, but according to what I've read in the forums, many people seemed to have had this problem even when they were using Windows 10. So, I don't know if it's a Windows 11 problem, or my wifi adapter. One thing for sure is I know this is not a problem with my connection, but rather it's my network adapter. So if anyone could help me out, I would really appreciate it.

PS. One thing I haven't successfully done is reinstalling the wifi network adapter, since I couldn't find a proper driver for the installation anywhere on the internet. After uninstalling the network adapter, I've actually downloaded a driver for the installation, but it doesn't help at all. My adapter isn't showing in the Device Manager, and I had to use the "Startup Repairs" from my BIOS menu to actually reinstall my wifi network adapter. My laptop is ASUS TUF A15, running on AMD Ryzen 7 4800H. The network adapter is Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC. Thank you so much.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

141 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-06-26T20:25:29+00:00

    OS: Windows 11
    Machine: Inspiron 14 5000 2 in 1
    Driver: Intel Wireless AC -9560

    When did it happen: Last night, 6/25/2022, after a windows update. Showed error code 10 on driver
    More important info: Ethernet & wireless driver did not appear under network adapters. However, when I connected my laptop to my docking station, the ethernet adapter appeared. The wireless adapter did not apear but showed as disabled under devmgt.msc.

    Things I tried:

    (1) Uninstalled driver. Tried to reinstall driver using Dell Support Assist via website, got an error that it was forbidden by system policy. Opened up GPE via gpedit.msc. Go to --> Local Computer Policy--> Computer Configuration --> Administrative Templates --> Windows Components --> Windows Installer. Double-click Prohibit non-administrators from applying vendor signed updates, change from "Not Configured" to "Disabled". Installed driver, restarted, wireless adapter still not working.

    (2) Shut down machine. Turned on, pressed F2 repeatedly until BIOS came up.

    Made changes in BIOS - (A) Made sure WLAN & Bluetooth were checked under Wireless Switch
    (B) Made sure WNLAN & BLuetooth were checked under Wireless enable

    Restarted machine, wireless adapter still not working.

    What eventually fixed it:

    (3) Ran Dell Support Assist one more time & it showed there was one more urgent update needed, it was a BIOS update. Ran that, restarted. My WI-FI is working. I was able to click on wireless connections, select my Home Wi-Fi & add in the network credentials.

    It's possible that a combination of everything I tried is eventually what fixed it.

    URL that helped me resolve this issue (thanks to all of these users, their answers helped me to resolve my issue fairly quickly):

    https://answers.microsoft.com/en-us/windows/forum/all/intel-software-installer-the-installation-is/ddd6d331-e7e9-460b-b36c-60d8d7462587

    I hope this helps someone else.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-06-03T05:52:17+00:00

    keep windows update frequently, it is a bug during the initiate windows update. Or uninstall previous windows update installation by clicking the option in windows update page. - windows 11 update bugs.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-05-27T00:47:32+00:00

    I'm having the exact same issue except my driver is completely gone from my laptop it wont appear on any of my system settings and my adapter seems to have gone with it

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  4. Anonymous
    2022-05-22T03:30:10+00:00

    Opened up laptop cover.. disconnected wifi adapter hardware.. physically reinstalled.. Windows recognized it when k restarted.. done

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2022-05-18T00:39:33+00:00

    I have the same problem! Its so frustrating, i've lost some really important work due to this problem.

    I've solved my problem buying an USB wi-fi adapter dongle. I hope Microsoft fix this issue in the next update

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments