Files have a brown box on their icon and dont open in Windows 11

Anonymous
2022-02-12T17:29:29+00:00

What is going on here? There is no information anywhere so it obviously isnt a problem for everyone.

Most of my files stored on Dropbox now have a small brown file box icon on the lower left corner of the main icon for all MS Office files. They open perfectly well on the phone and a laptop running Windows 10 but not on my laptop running Windows 11.

I get an error message saying the program cant open it because the file is unsupported or may be corrupt.

Why the **** do they release an OS that doesn't work with their own programs??

Please help,

Thanks

Windows for home | Windows 11 | Files, folders, and storage

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  1. Anonymous
    2023-01-15T02:45:23+00:00

    So by "running" you mean "syncing"? I turned the sync OFF because it has caused such a nightmare for me. I just bought a new computer with Windows 11, and this problem started then. Are you thinking that if I turn on the sync, get these brown box photos 'synced", that they will be fine if I turn the sync off? Or they will go back to being unaccessible?

    Thank you!

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  2. Anonymous
    2023-01-15T02:38:51+00:00

    By "running" do you mean "syncing?

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  3. Anonymous
    2023-01-15T02:33:28+00:00

    But there are THOUSANDS of them! I need to do this for EACH file?

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  4. Anonymous
    2022-12-12T21:06:08+00:00

    I had the same problem. I just shut down my computer and restarted and that solved my problem.

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  5. Anonymous
    2022-12-12T16:52:13+00:00

    Hello all! I found that the update removed my DropBox. I went to the website, signed in and re-synced my files and the brown box went away

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