BSOD after trying to install a game from the Xbox application

Anonymous
2022-03-17T22:09:36+00:00

Hi there,

I made a quick search and I can tell other people around the world (I'm French) are having the same problem.

Happened first when I tried installing the Guardians of the galaxy game from the Gamepass section.

Precision : My games are stored on an internal SSD.

Had a first BSOD with the error code "Thread system exception not handled"

Went into safe boot trying to investigate this. Whocrashed showed it was related to the system driver "ftlmgr.exe"

I then uninstalled my anti-virus, as I read it was often related to this and rebooted.

BSOD again.

Went to safe boot again, running a sfc scannow and dsim => Got no effect.

So after an evening of self-infliged hairpulling, I dropped my PC at a professional's store.

The guy then told me my system SSD (not the one containing my games) was unstable, cloned the disk and installed a new one with a fresh Windows installation.

I happily brought my PC back home, trying to get my games detected by the Xbox App (without success BTW) and the same BSOD error code was back.

I went in safe boot again, with my internet connection off and it didn't crash before I reactivated it.

Looks like something's running globally because as I said, I found many recent threads about this exact problem

Does someone have any intel about it and/or a fix ?

Thanks in advance,

A desperate Geek.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2022-05-28T00:57:24+00:00

    I would recommend a format prior to the clean install.

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  2. Anonymous
    2022-05-27T01:09:44+00:00

    Just to be sure, do you recommend I format my system disk prior to the clean install or just overwrite it with the new install ?

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  3. Anonymous
    2022-05-25T23:56:44+00:00

    The following link has some good info on what to backup:

    https://www.dslreports.com/faq/10194

    To get a true clean install you would backup personal info such as browser bookmarks, documents, photos, etc.

    Also, app settings if desired but reinstall the app after the clean install.

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  4. Anonymous
    2022-05-22T18:10:25+00:00

    I'm considering doing it on my incoming days off but could you tell me how I can back up as many things as possible (apps and settings) from my system disk without transposing the faulty stuff. I guess a system image wouldn't do the job, would it ?

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