BSOD after trying to install a game from the Xbox application

Anonymous
2022-03-17T22:09:36+00:00

Hi there,

I made a quick search and I can tell other people around the world (I'm French) are having the same problem.

Happened first when I tried installing the Guardians of the galaxy game from the Gamepass section.

Precision : My games are stored on an internal SSD.

Had a first BSOD with the error code "Thread system exception not handled"

Went into safe boot trying to investigate this. Whocrashed showed it was related to the system driver "ftlmgr.exe"

I then uninstalled my anti-virus, as I read it was often related to this and rebooted.

BSOD again.

Went to safe boot again, running a sfc scannow and dsim => Got no effect.

So after an evening of self-infliged hairpulling, I dropped my PC at a professional's store.

The guy then told me my system SSD (not the one containing my games) was unstable, cloned the disk and installed a new one with a fresh Windows installation.

I happily brought my PC back home, trying to get my games detected by the Xbox App (without success BTW) and the same BSOD error code was back.

I went in safe boot again, with my internet connection off and it didn't crash before I reactivated it.

Looks like something's running globally because as I said, I found many recent threads about this exact problem

Does someone have any intel about it and/or a fix ?

Thanks in advance,

A desperate Geek.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

69 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-04-13T22:23:26+00:00

    Can you try what is suggested in the following link - even though you may have done these before do them all again:

    https://flightsimulator.zendesk.com/hc/en-us/articles/4402187356690-Microsoft-Store-Cannot-install-or-update-Gaming-Services

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-04-11T14:57:32+00:00

    Actually, I can get one to start but not the other with the error : "Windows could not start the Gaming Services service on Local Computer. Error 31: A device attached to the system is not functioning."

    https://1drv.ms/u/s!AsiypvbM7qRcgbFkg_V-5YgO1mo-IQ?e=D4jTg1

    I already tried this workaround without success because it couldn't delete the elements because they didn't exist.

    Trying again =>Same thing :

    https://1drv.ms/u/s!AsiypvbM7qRcgbFlb5Z2FNWIZvgvrw?e=yLZnU7

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-04-10T17:48:40+00:00

    According to the .nfo file both the GamingServices and GamingServicesNet are set to Automatic yet both are "Stopped".

    Consider the Workaround in the following link to reinstall these two services:

    https://www.bleepingcomputer.com/news/microsoft/microsoft-finally-shares-fix-for-xbox-game-pass-installation-errors/

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-04-10T16:15:41+00:00

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-04-10T15:45:36+00:00

    Can you provide an updated .evtx and ,nfo file:

    Windows Key + R > type msinfo32 in the "Open" box > OK > File > Save > then save as an .nfo file

    Then make the resulting .nfo file available via OneDrive.

    Also, can you do the following:

    Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

    Then make the resulting .evtx file available via OneDrive.

    Was this answer helpful?

    0 comments