Logitech Camera Can't Install

Anonymous
2021-05-09T02:09:30+00:00

Hi, I purchased a Microsoft Surface Laptop 4, and can't install either of my Logitech Webcams.  When I plug in the C910, it installs with an Exclamation point next to it.  When I plug in another one, it comes up with installing the Webcam Pro 9000 and the exclamation point.  I have tried to uninstall, install, reboot, multiple things, and I keep coming back to the same problem.  I can't find any drivers to install on the logitech website.  

I have looked at multiple threads on this site and tried several things and failed.  Any ideas?

Thanks,

Mitchell

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-12T15:02:55+00:00

    Hi Auggy,

    I tried to turn on memory integrity when I was using the microsoft driver and got the result below.  I then went to the driver list and tried to find the listed drivers by turning on hidden drivers and found the one below.  However, it seems to be compatable. See the 2 figures below.   Thoughts?

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  2. Anonymous
    2021-05-12T04:30:18+00:00

    The camera does appear to use the Logitech drivers (dated 2012) which may not be compatible with core isolation.

    You could try switching the driver to the built-in Windows driver (native UVC driver) which would not have that issue:

    https://support.logi.com/hc/en-us/articles/3600...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2021-05-12T04:11:18+00:00

    Hi Augie, thanks for getting back to me.  Below is a picture.  Note that the Logitech is sitting under Imaging devices, and not Cameras.  It is the same on my other computer.  The driver details are listed below.  LMK your thoughts.  Thanks.

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  4. Anonymous
    2021-05-12T04:00:07+00:00

    If you turn Memory Integrity back on the same issue may occur if the camera is using older Logitech drivers.

    In the Device Manager how is the camera listed?

    In the Device Manager if you double-click the camera > Drivers > Driver details

    Under "Driver files" what drivers are listed?

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  5. Anonymous
    2021-05-12T03:33:29+00:00

    Wow!  That worked.  Then I installed the Logitech software and reconnected the webcam and it found the right driver.  Thank you so much!

    Here is the hopefully final question: now that the driver is installed correctly, can I turn Memory Integrity back on, or will that cause problems?  I ask because the windows software suggests that it is a good idea to keep it on.

    Thanks,

    Mitchell

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