Logitech Camera Can't Install

Anonymous
2021-05-09T02:09:30+00:00

Hi, I purchased a Microsoft Surface Laptop 4, and can't install either of my Logitech Webcams.  When I plug in the C910, it installs with an Exclamation point next to it.  When I plug in another one, it comes up with installing the Webcam Pro 9000 and the exclamation point.  I have tried to uninstall, install, reboot, multiple things, and I keep coming back to the same problem.  I can't find any drivers to install on the logitech website.  

I have looked at multiple threads on this site and tried several things and failed.  Any ideas?

Thanks,

Mitchell

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-15T16:01:36+00:00

    Can you check any of the following registry keys exist:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lvrs64

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lvuvc64

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lvbflt64

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  2. Anonymous
    2021-05-15T12:44:03+00:00

    Can you check if you can now enable memory integrity.

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  3. Anonymous
    2021-05-14T04:50:03+00:00

    You highlighted the one above.

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  4. Anonymous
    2021-05-14T04:40:53+00:00

    Now this is getting odd, when I booted in safe mode, and then tried to cut the driver and move it, I got an error like this one:

    When I rebooted, it was still there.  when I checked, the incompatable drivers are listed as still being there.

    Could this directory be some type of alias directory?  I tried to search the registry for one of the drivers and found the 3 of them in the registry.  See below.  What do you think?

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  5. Anonymous
    2021-05-12T03:14:31+00:00

    It appears the device giving the Code 39 is the Logitech camera.

    This problem has been reported with Logitech cameras and other devices with Memory Integrity enabled.

    If you do the following :

    Start > type core and then click on "Core isolation"

    Is "Memory integrity" set to "On" ?

    If so try setting "Memory integrity" set to "Off" and restart the computer.

    Alternatively, leave Memory Integrity on and switch the Logitech camera driver to the built-in Windows webcam driver:

    In the Device Manager right-click the camera > Update driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer

    The under "Model" select "USB Video Device > Next and continue with the installation

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