Problem with Windows 10 ver. 21H1 -- all audio input/output devices missing in Sound settings, red X on volume icon

Anonymous
2021-05-19T09:59:57+00:00

For 2-3 days, I am getting no sound at all from my several audio devices/Windows computer here - I have TWO monitors with HDMI audio, plus headphones jack connected to motherboard audio card. I was able to fix it one time by doing lots of tinkering in Device Manager, but I am unable to replicate the fix a 2nd time.

So, asking here.

System is a desktop PC, running an Intel Core i3 Haswell CPU (2 cores, 4 threads), 16 GB of DDR3 RAM, on a ASUS H81M2 motherboard, GPU is AMD Radeon R9 390 (8 GB). Audio card is the built-in Realtek. 1 Crucial SSD, plus 2 HDDs -- WD and Seagate. Logitech Full HD webcam , Logitech wireless mouse, wired Razer keyboard.

The volume icon in lower right (Notification area) shows with a red X. In Settings of Windows 10 OS, Sounds, NO input or output devices show at all.

No sounds possible in any software, i.e. browser, actual OS does not make the Start Windows sound like it used to/etc.

Also, no recording or voice chat possible with my Logitech webcam (which has a stereo microphone), so no Skype, Viber/etc voice calls.

In Device Manager, nothing shows wrong - all audio, system devices appear to be working fine. In AMD Radeon GPU settings, nothing wrong shows either.

I tried the Windows 10 Sound Troubleshooter, but it unfortunately says it cannot identify the issue.

What can I do to fix this?

(Please do not suggest a reinstall Windows OS or Reset OS, I cannot do those.)

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-29T22:03:18+00:00

    I have the same problem with my old PC. It seems that it has nothing to do with sound controllers, as I've tested an external sound card and integrated on the motherboard. On a bootable Linux a sound works just fine.

    Windows repair did nothing.

    Not tested on a clean install though.

    Winver 21H1 (19043.1023)

    BR.

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  2. Anonymous
    2021-05-29T00:23:04+00:00

    Exact same issue here. Actually, got several sound bugs/crashes immediately after 21H1, soon followed by several BSOD's with 0xc000021a code. Could not even manage to access safe mode. It was only after disabling driver signature enforcement that I could access the system at all, but no sound. After many failed system restores and image cleanups, got a "stable" system, driver signature enforcement back on, but was left with this exact problem, irrespective of driver signature enforcement. Lost every previous restore point on the process somehow, and cannot roll back 21H1 anymore. Tried everything here and more, except for the clean install. I'm about to resort to that too. The picture illustrates some of the problems and some of the attempted solutions.

    System:

    Windows 10 Pro 64bits (Version 21H1, OS Build 19043.1023)

    Motherboard: Gigabyte X99-UD3P

    Processor: Intel Core i7-6800K

    Graphics: Zotac Geforce GTX 1080 AMP Extreme

    RAM: 32GB

    Storage: Corsair Force LE SSD 1TB (Grub bootloader, Linux Mint)

    • XPG Spectrix S40G 1TB on Discrete PCI Express 4x adapter for M.2 (Windows bootloader, Windows 10 OS)

    *No customizations or overclocks of any sort (except for the M.2 adapter and the Zotac's factory OC on the GTX 1080, kept at out-of-the-box levels)

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  3. Anonymous
    2021-05-28T08:42:58+00:00

    Any solution found ? I got the exact same issue on multiple pc's ...

    Nope, limping along without audio! I think it is over 1 week now since it is gone.

    I am using next room laptop for my 5-year old's Youtube and Disney movies now.

    IF I could get any working solution I would let you guys know at once. :)

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  4. Anonymous
    2021-05-27T07:51:19+00:00

    Any solution found ? I got the exact same issue on multiple pc's ...

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  5. Anonymous
    2021-05-22T14:21:43+00:00

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